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Customer Account Representative

Alpharetta, GA

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Description

Auto-Dialer Collections in Alpharetta, GA 

$15.50 per hour $16.50 for Bilingual

Work Schedule 

  • Monday through Thursday:  two shifts, 8 AM – 5 PM and 11 AM – 8 PM, pattern of shifts can vary  

  • Friday: 8 AM – 5 PM  

  • 2-3 Saturdays per month: 8 AM – 12 PM  

  • Must be flexible, schedule may change with business needs 

  • Make outbound/receive inbound calls on accounts that are 5-29 days past due and assist customers with bringing their accounts current (approximately 200+ phone calls daily)
  • Identify root cause of customer delinquency and generate effective solutions for AHFC and customer using negotiation skills and by educating the customer.
  • Effectively contribute to increasing Customer Satisfaction scores (meet qualitative objectives)
  • Become a productive member of the department (meet quantitative objectives) Maintain enthusiastic and positive attitude
  • Adhere to appropriate compliance policies and procedures
  • Ideal for those looking for an entry-level position in the general field of Customer Service, Customer Accounts, and/or Automotive Finance 
     

     

Job Requirements

  • Excellent verbal communication skills (easy to understand) 

  • Able to multi-task (ability to talk and type simultaneously is a must) 

  • Customer service oriented 

  • Self-starters 

  • Eager to learn 

  • Bilingual (Spanish) a plus 

  • College Degree (4 Year) 

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