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Customer Care Representative

Charlotte, NC

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Description

TYPE: 6 month contract; Must be able to work between the hours of 8:00 AM and 8:00 PM Monday through Friday and 2 Saturday’s per month from 8:00 AM to 12:00 PM (ability to earn overtime pay)

YOUR DUTIES WILL INCLUDE:

  • Handle up to 150 inbound/outbound calls daily
  • Use verbal communication skills to gain a clear understanding of customer’s situations, advise them of their options, and negotiate agreeable payment arrangements
  • Use customer service skills to assess each situation and offer/negotiate appropriate solutions based on account needs
  • Use multi-tasking and typing skills to speak with customers while typing to notate the account
  • Use time management skills to balance the quality and quantity of tasks as well as meeting deadlines
  • Use organizational skills to optimize resources and reference materials to maximize efficiency
  • Use written communication skills to accurately and concisely document customer’s accounts

Job Requirements

HOW YOU ARE QUALIFIED:

  • Must have 2 years of phone-based customer service experience
  • High School Diploma or equivalent is required
  • Flexibility to work some Saturday hours required, in addition to Monday-Friday availability
  • Proficiency in Microsoft Office
  • Strong multitasking skills
  • Excellent organizational skills
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