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Remote IT Support Specialist

Nashville, TN

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Description

RemX is partnered with a client in Tennessee to find a remote IT Support Specialist to join their team.

This is a contract position slated to start June 2021 and end September 2021.

Job Description:

  • Monitor requests for reports and assist learners and administrators.
  • Run reports based on information submitted, download reports, and deliver to requestors in a timely manner.
  • Troubleshoot user issues in the LMS platform and respond to common issues by providing instructions, editing records in the system, or pointing users to available support resources.
  • Validate data in various environments.
  • Troubleshoot production issues for admins and end users.
  • Coordinate communication with learning audiences, help desk, the talent management team, and project manager.
  • Use SharePoint to document status of steps in in issue resolution or for common transaction.
  • Perform related duties as assigned.

Job Requirements

Requirements:

  • Excellent computer skills and experience in online platforms. 
  • Ability to manage, organize, and take ownership of all tasks, steps in the production support process.
  • Ability to report request or support statuses to project manager.
  • Excellent trouble-shooting, analytical, and problem solving skills.
  • Ability to prioritize work load and consistently meet deadlines.
  • Excellent organizational skills and attention to detail.
  • Strong understanding of MS Office tools.
  • Strong customer service skills.
  • Ability to communicate effectively both orally and in writing.
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