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Customer Service- Team Lead

Coatesville, PA

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Description

RemX is partnered with a client in the Coatesville area that is seeking a client services team lead. This role is temp to hire and will be mentoring a team of 8-10 employees. 

  • Supervise assigned staff by providing leadership to maximize department efficiency by administering company personnel policies and procedures.
  • Manage established procedures in evaluating compliance with company standards, processes, and policies.
  • Review, analyze, and implement corrective action for the team.
  • Follow-up with clients and/or consumers to collect necessary information in a timely 5. Provide clients with updates on any orders that may be delayed.
  • Respond to staff and client emails in a timely manner. Under an hour is the goal.
  • Review and Reassign queues/ orders as frequently as necessary to keep up with policy turnaround times.
  • Assist team with completing core processes.

 

Job Requirements

  • Must type min of 45 WPM
  • Excellent communication, organization and time management skills.
  • Attention to detail, typing skills, excellent customer service skills. 
  • Possess and exercise self-motivation and takes initiative in achieving tasks.
  • Prioritizing of multiple responsibilities and/or accomplishing tasks simultaneously.
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