Do you love to travel? Are you passionate about your employees? Are you looking for a remote(until 2022) direct hire position, with great company benefits? We want to speak to you! RemX is looking for Travel Center Supervisors in the Alpharetta, GA area! The Travel Center Supervisor will be a subject matter expert for all storefronts assisting each employee and our internal & external customers in resolving issues. The Supervisor must be able to coach and motivate contact center employees. The Supervisor will assist in training, hiring, and terminations. The Supervisor is responsible for performance management of their team to ensure that their team is meeting company or client-set objectives. The ideal candidate has performed well in a customer service agent capacity, but also has the ability to people manage in addition to a strong understanding of processes. The Supervisor will be responsible for conducting regular meetings with the team as well as each individual to ensure their success.
In addition to having direct-report responsibilities for their team, the Supervisor will work with various other workgroups internally including the Training, Workforce Management, the Management Team, Floor Supervisors, Finance, and front-line CSRs.