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Service Dispatcher

Monroe, NC

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Description

TYPE: Contract to Hire, Monday - Friday 10:30 AM - 7:30 PM or 8:00 AM - 5:00 PM

YOUR DUTIES WILL INCLUDE:

  • Handle customer inquiries regarding service calls
  • Handle customer inquiries regarding installation of new equipment
  • Schedule and dispatch service calls for technicians keeping in mind necessary actions for key accounts based on service agreements
  • Maintain up to date information including special pricing
  • Monitor technicians using GPS
  • Ensure part orders are entered efficiently in order for technicians to receive parts to complete service calls or installations
  • Support customer information requests regarding service history
  • Other duties as assigned by management

Job Requirements

HOW YOU ARE QUALIFIED:

  • High School Diploma or equivalent required; some level of higher education is preferred
  • Two or more years of experience in similar role is required
  • Experience in dispatching in a field service industry is strongly preferred
  • Experience in high level customer service environment in manufacturing or supply chain environment will be considered
  • Ability to manage multiple requests simultaneously and prioritize needs of customers
  • Strong organizational skills
  • Ability to communicate effectively via phone and email
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