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Pharmacy Technician, Tempe, AZ

Tempe, AZ

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Pharmacy Technicians that show empathy, compassion, patience, and can actively listen to patients are needed for a local pharmaceutical company.  

Training will be on-site at facility in downtown Tempe (85281), but opportunity to work from home is available!! 


In this fast paced and challenging position, responsibilities include:

  • Manage inbound and outbound patient calls in a timely manner using audio/video technology
    • Inbound calls are general inquiries from patients regarding refills, general issues or questions that they maybe did not want to manage with the kiosk video button
    • Outbound calls are predominately scheduling deliveries – if a patient does not want a delivery and will be using a kiosk, ensuring that the kiosk has the inventory
  • Understanding and striving to meet or exceed call center metrics while providing excellent and consistent customer service.
  • Seeks assistance with escalated issues involving patients or prescription guidelines from management.
  • Attending educational seminars and other learning opportunities to expand your knowledge of the company and position.
  • Interacts with all internal and external customers in a positive and professional manner
  • Document all call information according to standard operating procedures
  • Utilizing software, databases, scripts and tools appropriately



Job Requirements


  • High School Diploma or equivalent
  • Licensed Pharm Tech preferred
  • CPhT/Pharm Tech Trainee background OK, but will be required to be licensed within 6 months of starting - further details will be discussed upon selection 
  • 2+ years of front-line call center experience
  • Healthcare background experience
  • Multi-lingual (Spanish and English) written and verbal desirable
  • Aptitude to establish and maintain supportive customer relations with patients, advocates, healthcare providers and pharmacists
  • Active listening skills and ability to proactively solve problems ensuring a “White Glove” approach
  • Ability to learn quickly, retain information & appropriately apply the knowledge to improve call quality
  • Strong phone and verbal communication skills
  • Must be available to work some holidays and weekends


For consideration of the role, please apply or email your resume to

If emailing, please make sure to reference in your email: Job ID 739706 - Pharmacy Technician

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