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Pharmacy Technician, Tempe, AZ

Tempe, AZ

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Description

Pharmacy Technicians that show empathy, compassion, patience, and can actively listen to patients are needed for a local pharmaceutical company.  

Training will be on-site at facility in downtown Tempe (85281), but opportunity to work from home is available!! 

JOB DESCRIPTION:

In this fast paced and challenging position, responsibilities include:

  • Manage inbound and outbound patient calls in a timely manner using audio/video technology
    • Inbound calls are general inquiries from patients regarding refills, general issues or questions that they maybe did not want to manage with the kiosk video button
    • Outbound calls are predominately scheduling deliveries – if a patient does not want a delivery and will be using a kiosk, ensuring that the kiosk has the inventory
  • Understanding and striving to meet or exceed call center metrics while providing excellent and consistent customer service.
  • Seeks assistance with escalated issues involving patients or prescription guidelines from management.
  • Attending educational seminars and other learning opportunities to expand your knowledge of the company and position.
  • Interacts with all internal and external customers in a positive and professional manner
  • Document all call information according to standard operating procedures
  • Utilizing software, databases, scripts and tools appropriately

 

 

Job Requirements

REQUIREMENTS:

  • High School Diploma or equivalent
  • Licensed Pharm Tech preferred
  • CPhT/Pharm Tech Trainee background OK, but will be required to be licensed within 6 months of starting - further details will be discussed upon selection 
  • 2+ years of front-line call center experience
  • Healthcare background experience
  • Multi-lingual (Spanish and English) written and verbal desirable
  • Aptitude to establish and maintain supportive customer relations with patients, advocates, healthcare providers and pharmacists
  • Active listening skills and ability to proactively solve problems ensuring a “White Glove” approach
  • Ability to learn quickly, retain information & appropriately apply the knowledge to improve call quality
  • Strong phone and verbal communication skills
  • Must be available to work some holidays and weekends

 

For consideration of the role, please apply or email your resume to debbie.kempf@remx.com.

If emailing, please make sure to reference in your email: Job ID 739706 - Pharmacy Technician

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