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$17 - $18 - Technical Customer Rep. - Scottsdale, AZ

Scottsdale, AZ

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Scottsdale, AZ


Technical Customer Service Rep.


$17/hour - $18/hour

(Open 5 am – 8pm) Monday through Friday


Job Details/Description:

  • Take 18 – 20 inbound calls a day
  • ALL CALLS, no email or chat
  • Systems used are an internal CRM, Outlook, Teams
  • Inbound technical issue calls (businesses, could be owner or employee)


Job Description


  • Provide new customers with amazing service during set up of their business phone.
  • Own each appointment and project.
  • Provide basic training on features devices to customers
  • Configure accounts in a timely manner.
  • Test devices and features to assure device is functioning properly.
  • Meet and exceed a set of daily performance metrics.
  • 2+ years customer service experience, preferably in a call center, technical support or help desk environment
  • Excellent trouble-shooting skills.
  • Highly organized, detail oriented, adaptable, and quick-thinking.
  • Must have empathy, confidence, and knowledge when communicating with customers.
  • Preferred technical support experience.
  • Proficient in Microsoft Office (Word, Excel, and PowerPoint) and Google Docs.
  • Background screen


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