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Implementation Tech - customer service experience - On-site position

Scottsdale, AZ

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Description

Join the #1 rated phone software business in 2021.

No weekends!

FOR IMMEDIATE CONSIDERATION please email your resume at viviana.meza@remx.com (title Implementation tech)

 

 Fast-growing, leader provider of cloud communications and Voice over IP (VoIP), is looking for Implementation Tech coordinators to join their global team.

This position will help new customers start their Onboarding project for the installation and setup process. You'll work directly with customers before their installation assisting them with the initial intake and data collection, in preparation for the Company services.

This is an entry level opportunity; training will be provided

Job Details:

  • Obtain pertinent information about contacts and authorized users.
  • Follow the pre-defined Onboarding process; meeting SLAs and ensuring the Customers’ expectations are managed at the start of the Onboarding process
  • Be able to quickly identify and react to out-of-procedure information
  • Meet or exceed productivity metrics while enhancing the customer experience
  • Average call length is 1 hour
  • Calls are with new customers that are in the onboarding process of the new product
  • These are scheduled implementation calls that consist of training on specific features, shadowing, hand holding, network verification (ensuring it can handle VoIP)
  • Some administrative work is involved – building the account’ setting up phone tree, call flow, voicemail, etc.

Job Requirements

 

  • Customer service  call center experience.
  • Technical support / Help Desk is a plus!
  • Ability to listen, analyze, troubleshoot and to resolve common customer inquiries
  • Strong organizational and time management skills
  • Excellent verbal and written communication skills
  • Basic computer operating skills (typing, using applications, copy-paste, etc.)
  • Microsoft Word and Excel
  • Must pass a background check

Benefits

  • Temp to hire (90 days), $500 sign in bonus when direct hired.
  • Pay Rate: $17/hour ($18/hour bilingual Spanish or French)
  • Growth plan (6) months with a pay rate of $19/hour and (9) months with a pay rate of $21/hour
  • Growth plan to supervisor level
  • Onsite Training Schedule: 8am to 5pm, Monday through Friday
  • Post- Training Schedules: Can pick starting time between 6:30am and 8:30am, Monday through Friday.  
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