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Help Desk Customer service Representative

Scottsdale, AZ

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Job Duties/ Responsibilities include:

  • Provide new customers with amazing service during the initial set up of their business phone and system accounts.
  • Average calls per day is 18-20 calls
  • Embody personal ownership and sense of timeliness on every appointment or project.
  • Provide basic training on Nextiva features, call flow, and devices to customers
  • Configure accounts in a timely manner with accurate attention to detail.
  • Testing of call flow, devices and features to assure configuration is accurate and functioning properly.

Meet and exceed a set of daily performance metrics to ensure success.

Job Requirements

Qualifications include:

HS or GED required

Recent Graduate IT or related field

  • 2+ years customer service experience, preferably in a call center, technical support or help desk environment
  • A fast learner with initiative, purpose driven and results oriented attitude, capable of working unsupervised.
  • Ability to excel both individually and as a team player in a fast paced, self-directed, constantly evolving environment.
  • Excellent trouble-shooting skills to address network, device and account issues.
  • Highly organized, detail oriented, adaptable and quick-thinking.
  • Strong practice of empathy, confidence, and knowledge when communicating with customers.
  • Preferred technical, networking, VoIP support, and/or customer technical support experience.
  • Proven experience in communicating and delivering in a timely manner.
  • Proficient in Microsoft Office (Word, Excel and PowerPoint) and Google Docs
  • Call center and/or insurance industry a plus.
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