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Transportation Coordinator

Torrance, CA

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Description

IMMEDIATE opening for a Transportation Coordinator who will respond to and investigate customer inquiries regarding shipments, products and complaints. The successful candidate will input orders and related data into company’s transportation management database. Additionally, will also perform the following: 

  • Interact with customers by phone or email.
  • Process bookings and enter into the transportation management system.
  • Secure trucks with company’s carrier partners.
  • Secure resources from online load boards (brokering loads).
  • Confirm booking with the shipper or consignee.
  • Schedule necessary appointments for pick up or delivery.
  • Follow up to ensure all shipments are moving according to schedule.
  • Communicate any changes to planned transport.
  • Handle difficult customer issues in a courteous and professional manner.
  • Obtain customer feedback information.

Job Requirements

  • 1-3 years related work experience
  • Working knowledge of truckload and LTL
  • Customer service oriented
  • Strong verbal and written communications skills
  • Strong team player attitude
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