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Customer Service Rep

Allentown, PA

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Description

RESPONSIBILITIES:

  • Make outbound calls to customers to advise of changes to their delivery schedule due to late trucks, holidays and routing changes
  • Assist customers on the phone and via email with questions they may have about their orders and deliveries
  • Gather, compile and track key account information for new customer roll-outs.
  • Support sales teams by reviewing and analyzing inventory management reports and taking necessary action with vendors and internal cross-functional teams as needed.
  • Use online computer programs to check customer orders for exceptions that need to be addressed.
  • Create reports to summarize changes to customer orders and out of stock items.
  • Use a variety of online systems to document and process special orders and credit requests.
  • Assist with maintaining customer order guides as directed by the sales team

Job Requirements

Education/Training:

•  High School Diploma required. Bachelor's degree preferred but not required.

Related Experience:

•  Minimum of 2 years of relevant experience in customer service, administration or inventory management is required

 

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