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IT Support Specialist

Tempe, AZ

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Description

RemX is partnered with a client in Tempe, AZ to find an IT Support Specialist to join their team. This is an onsite contract (W2) to hire (FTE) opportunity with benefits. 

Summary: Handle onsite IT equipment shipping, desktop support, and troubleshooting. 

Responsibilities: 

  • Identify, manage, escalate, and resolve technical issues. 
  • Install and configure software, print drivers, and utilities to be utilized on workstations and computer networks.
  • Troubleshoot all information technology issues, including software, hardware, and networking. 
  • Monitor installed systems, identify problems, and take corrective action.
  • Provide basic technical support to clients.
  • Troubleshoot application issues, basic diagnosing of the desktop/laptop software problems.

Job Requirements

Required Qualifications:

  • 1 - 3 years of related work experience, or an equivalent combination of education and experience.
  • 1 -3 years of customer service experience.
  • Excellent communication skills.
  • The ability to work in a team environment and commit to a flexible work schedule.

Preferred Qualifications:

  • 3-5 years technical experience a plus.
  • Previous experience troubleshooting desktop, printer and notebook issues.
  • Very strong user and support of MSOffice.
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