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Remote - $16/hr. - Customer Service Rep. Raliegh, NC

Durham, NC

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Immediate Openings with a new and growing company! Become a part of this great team!

Opportunity for advancement and promotion.

This is a full-time position. Our primary business is providing fast and secure medical chart retrieval; we retrieve medical records on behalf of health plans and medical coding companies.

Open Monday – Friday (6am – 6pm) 

  • Must be computer literate
  • Must work and learn quickly-this is a fast-paced position
  • Take inbound calls from providers to obtain patient charts for insurance companies
  • Contact doctor offices and insurance companies to retrieve medical records
  • Verify medical forms
  • Job duties consist of working in a call center environment communicating with insurance companies and medical offices
  • Make follow up calls to medical offices and insurance companies
  • Complete other projects as needed
  • Maintain tracking sheet of daily work

Job Requirements:

  • Must be detail oriented
  • Must have strong communication skills
  • Healthcare is NOT required, but always helpful
  • Positive attitude and strong work ethic
  • Strong Microsoft Word and Excel skills
  • Ability to follow procedural guidelines to respond to and/or research customer
  • Strong communication, critical thinking, and organizational skills
  • Tact, courtesy and social sensitivity
  • Demonstrate accuracy and attention to detail
  • Data entry
  • Background screen
  • Saliva drug test


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