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Customer Account Coordinator

NORCROSS, GA

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Description

 RemX Specialty Staffing is looking for an Account Coordinator for our client in Norcross, GA. This position will be ONSITE and work with customers on their marketing needs.

  • $16/hr
  • Hours: 10am – 7pm (in the office, not remote)

Responsibilities:

  • Tier I support by phone and email.
  • Tier II Support for complex customer issues escalating as needed to an account manager.
  • Demonstrated understanding of client merchandising strategy.
  • Documentation of all customer interactions in a Sharepoint/Zendesk ticketing tools.
  • Proactive client communication regarding special orders, urgent and courier order delivery and promotional feedback.

Requirements:

  • 2-4 years of customer support experience, preferably B2B
  • Demonstrated ability to prioritize customer needs especially during promotional periods.
  • Account maintenance and support responsibilities including 
  • Excel experience preferred

Job Requirements

  • 2-4 years of customer support experience, preferably B2B
  • Demonstrated ability to prioritize customer needs especially during promotional periods.
  • Account maintenance and support responsibilities including 
  • Excel experience preferred
Apply Now