RemX Specialty Staffing is looking for an Account Coordinator for our client in Norcross, GA. This position will be ONSITE and work with customers on their marketing needs.
- Hours: 10am – 7pm (in the office, not remote)
- Tier I support by phone and email.
- Tier II Support for complex customer issues escalating as needed to an account manager.
- Demonstrated understanding of client merchandising strategy.
- Documentation of all customer interactions in a Sharepoint/Zendesk ticketing tools.
- Proactive client communication regarding special orders, urgent and courier order delivery and promotional feedback.
- 2-4 years of customer support experience, preferably B2B
- Demonstrated ability to prioritize customer needs especially during promotional periods.
- Account maintenance and support responsibilities including
- Excel experience preferred