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Service Scheduler

Monroe, NC

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Description

TYPE: Contract to Hire; Monday – Friday; 8:00 AM – 5:00 PM and 10:30 AM – 7:30 PM shifts available; will be remote until client returns to office

WHY THIS COMPANY: Our client is an international manufacturing company with over 40,000 employees and nearly 70 billion in sales.  They offer excellent opportunity for growth, stability, and career development. Our client provides a great culture, a family environment, and work-life balance. 

YOUR DUTIES WILL INCLUDE:

  • Schedule and dispatch service calls for technicians in assigned territory
  • Create daily schedules keeping in mind necessary actions for key accounts based on service agreements
  • Change schedules as required throughout the day for emergency calls
  • Monitor technicians using GPS
  • Other duties as assigned by management

Job Requirements

HOW YOU ARE QUALIFIED:

  • High School Diploma or equivalent required; some level of higher education preferred
  • Two or more years of experience in dispatching role is required; experience dispatching in field service industry is preferred
  • Ability to manage multiple requests simultaneously and prioritize needs of customer
  • Ability to communicate effectively via phone
  • Must have strong sense of urgency
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