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$20/hr. - Technical Customer Service Rep. – Remote – Scottsdale – AZ residents ONLY!

Scottsdale, AZ

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Description

$20/hr. - Technical Customer Service Rep. – Remote – Scottsdale – AZ residents ONLY!

After COVID employees will return to the onsite location!

Must be available to work any shift between (6:30am and 8:30am) Monday through Friday 

Job Details:

  • Average call length is 1 hour
  • Calls are with new customers that are in the onboarding process of the new product
  • These are scheduled calls that consist of training on specific features, shadowing, hand holding, network verification
  • Administrative duties – building the account’ setting up phone tree, call flow, voicemail, etc.

 

Qualifications:

  • Previous call center preferred
  • Technical support experience
  • Attendance, work ethic
  • Problem Solver
  • Ability to listen, analyze, troubleshoot and to resolve common customer inquiries
  • Confident with communicating via phone
  • Strong focus on detail orientated
  • Flexible; be able to adapt to a fast-paced, changing environment Competencies:
  • Professional Communication
  • Basic computer operating skills (typing, using applications, copy-paste, etc.)
  • Microsoft Word and Excel

Screening:

  • Background screen
  • No drug screen

 

Apply Now