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Customer Care Specialist

San Diego, CA

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Description

RemX is looking for a Customer Care Specialist with experience in the finance industry to support our essential client's business located in the Kearny Mesa area. We are seeking applicants with a strong attention to detail, strong MS Office skills, and the ability to work in a deadline driven environment. This role will primarily support a team of loan originators by performing a number of activities related to the company’s production. This is a contract to hire position, paying $19/hr. This opportunity is with a thriving business and there is plenty of room for growth (position is in office at this time).

Responsibilities:

  • Inbound/Outbound calling to generate potential leads
  • Provide exceptional customer service and support to customers regarding purchase or refinance information and connect them with the appropriate person
  • Consider all customer inquiries and offer solutions and feedback
  • Update and verify accuracy of data input into electronic system, specifically potential contacts
  • Schedule meetings as well as follow up reminders
  • Manage client referral database, including daily call logs, and provide metrics related to reported data
  • Acquire customer information and use it to make relevant improvements in products and service
  • All other administrative duties as assigned

Job Requirements

Qualifications

  • 1+ years of experience in finance (teller, mortgage, banking)
  • High School diploma or equivalent
  • Exceptional customer service skills
  • High attention to detail, while managing multiple priorities
  • Able to work in a fast-paced environment with a sense of urgency
  • Proficient with computer programs including Microsoft Word, Excel, PowerPoint
  • Team player attitude
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