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Remote Benefits Enrollment Representative

Atlanta, GA

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Description

RemX is seeking Customer Service Reps with Benefits or Human Resource experience! Work for a leading company in the insurance industry. This positions pay is matched with no weekends.

  • Title: Remote Benefits Enrollment Representative - CSR
  • Employment Type: Temp to Hire
  • Salary: $17.00-20.00 per hour
  • Industry: Insurance Benefits

Shifts:

  • Training Monday - Friday | 8:30AM - 5:00PM (One week)
  • Work hours | Mon-Fri No Weekends 8:00AM - 8:00PM
  • Schedule Flexibility a must (8-5, 9-6, 10-7, 11-8) Candidate can provide preferred shift
  • Remote position, Day 1 will be onsite for equipment pickup in the Glenridge area

Attention Over-time!!! There will be opportunities to work Over-time

Contract To Hire:

  • Project will end in phases starting in December and will review Top-Performers for an extension or FT long term placement.

Job Responsibilities:

•Respond and resolve customer service inquires and issues by identifying the topic and type of assistance the caller needs such as benefits and eligibilty

•Help guide and educate customers about the fundamentals of benefits

• Assist customers with navigating website and encourage and reassure them to become self-sufficient.

Job Requirements:

  • 1 + Years of Benefit Related Experience Highly Preferred
    • Annual Enrollment Experience
  • 1 + Years Contact Center Experience
  • Ability Handle High Call Volume in a Fast-Paced Contact Center
  • Elevated Attention to Detail
  • Excellent Customer Service Skills
  • Motivated Team Player
  • Good Verbal and Written Communication
  • Able to Work in Multiple Software Systems Simultaneously
  • Flexible and Adaptable to Change
  • Bilingual highly desired
  • Background check Required
  • Drug screen Required
  • High school diploma or a GED required
  • College degree preferred

 

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