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$17 hr/Customer Service Representative - Bilingual needed for Phoenix office**

Phoenix, AZ

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Description

Bilingual Customer Service Representatives (CSR) are needed in Phoenix, AZ office (85034).  The CSR will play a very important role for patients who have been injured on the job and will need guidance from the CSR.

If you have a passion to assist patients to make sure they are receiving their care and are a team player, apply for immediate consideration!!

JOB DESCRIPTION:

  • Making outbound calls to patients to get them transferred to a scheduler or completing a prescreening
  • Making outbound calls to providers (physical therapy) to ensure they have what they need for the patient to be serviced at the time of appointment
  • Making outbound calls to providers (physical therapy) to follow up after the appointment and get the paperwork to keep the case current
  • Make outbound calls to providers to schedule appointments (radiology or Physical Therapy)
  • Make changes/updates to cases and contact case managers 
  • Confirm appointments with patients, reschedule if needed
  • Receive new prescription information from providers regarding physical therapy and/or next steps  

Job Requirements

JOB REQUIREMENTS:

  • High School Diploma or GED
  • Preferred telephone customer service experience
  • Good communication skills
  • Bilingual strongly preferred

 

Monday - Friday Schedule! No weekends!!

 

To be immediately considered for this role, you must apply and also email a copy of your resume to debbie.kempf@remx.com.  In your email please reference:  JOB ID 771306 - CSR PHX

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