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First Notice of Loss Representative

Richmond, VA

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RemX has an immediate opportunity for a First Notice of Loss Customer Service Representative. 

Shifts: 10 am- 6 pm Monday-Friday with a rotating Saturday (every 6 weeks)

This position takes the first notice of loos report by telephone, email and or fax through an automated system.  

  • Take new loss reports from customers via telephone 
  • Verify coverage and determined course of action
  • Triage the claims to provide exceptional service
  • Assign claims to appropriate claims handler
  • Enter faxed claims into automated systems
  • Assist Insured's, Claimants, and Agents regarding questions or problems associated with claims
  • Document claims files and maintain control of work 

Job Requirements

  • High School Degree or equivalent preferred
  • 1-2 years call center customer service experience
  • Ability to work in multiple applications simultaneously
  • Great attendance track record
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