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Member services Rep - Work From Home

Tempe, AZ

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Description

Amazing Direct Hire Opportunity with a Lifestyle Health and Wellness Company!

Full time shifts are available between 7am and 9pm seven (7) days a week.  We should be able to work around your life!

This role is currently work from home.

The Customer Service Representative is responsible for working directly with Members to resolve their issues and provide great experiences. We are looking for candidates to join a team that focuses on providing outstanding support in hardware and software troubleshooting. This role interacts directly with Members by phone, live chat and email, resolving problems and elevating the Member experience.

About the Role

  • Resolve inquiries from Members regarding initial order, tracking, enrollment in various programs, payment, etc.
  • Assist members if they are experiencing software challenges
  • Coordinate with all branches of our support teams to better understand and resolve Member inquiries
  • Call/Chat/Email with Members and manage tickets through to completion
  • Be very knowledgeable about our products and offerings

 

Job Requirements

Required Qualifications

  • HSD diploma or GED required
  • 2+ years of call center and/or customer service experience
  • Exceptional verbal and written communication skills with the ability to multi-task across interactions in phone, chat, and messaging platforms
  • Significant experience dealing with complex customer-service issues involving potentially escalated Members
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