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Mortgage Systems Support Analyst

Pittsburgh, PA

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Description

Mortgage Systems Support Analyst

Our client is a growing home builder that is looking to expand their Systems Support team. Offering a solid work life balance, fun work atmosphere, excellent starting salary, and benefits. Advancement opportunity!!

YOUR DUTIES WILL INCLUDE:

  • Assisting Loan Officers and Processors with application issues
  • Troubleshooting internal employee issues
  • Assist with the loan process from the beginning until the end
  • Enter tickets in the ticketing system 
  • Testing and reporting of application changes received from software vendors 
  • Setting up contacts in the system
  • Any other duties assignment by management 

 

 

Job Requirements

HOW YOU ARE QUALIFIED:

  • Associates degree required (Bachelors strongly preferred)
  • 1-2 years of Mortgage experience (outside of a bank)
  • Encompass experience a plus 
  • 3 years of Customer Service experience
  • 2 years of troubleshooting experience
  • Ability to problem Solver
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