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IT Support Administrator

Charlotte, NC

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Description

TYPE: Long term contract; 1st shift

WHY THIS COMPANY: Our client, a growing company in the insurance field, offers a relaxed environment and opportunity to work with a passionate team here in Charlotte.  They have an international presence but small, family-oriented feel. 

YOUR DUTIES WILL INCLUDE:

  • Provide 1st and 2nd tier client support for local team as well as remote support for other offices as needed
  • Respond to requests received through ticket queue in a timely manner
  • Update users on status of their ticket and progress on a resolution
  • Create tickets for call in and in person requests
  • Document technical issues for future diagnostics
  • Support hardware tickets for local office team
  • Set up new computer systems and office equipment locally
  • Provide support for new software roll outs

 

 

Job Requirements

HOW YOU ARE QUALIFIED:

  • Minimum 1 year of experience in IT user support; remote support experience is required
  • Experience troubleshooting and providing assistance over the phone is required
  • Experience with MS Office 365 support is required as well as knowledge of Windows 10
  • Experience utilizing a ticketing system and remote support software is strongly preferred
  • Must have strong communication skills; organizational skills
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