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Bilingual Customer Service Specialist

Kennesaw, GA

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Description

The Bilingual Customer Service Representative assists with customer complaints, orders, errors, account questions, billing, cancellations, and other queries. This position must uphold the quality control standards of service to ensure customer satisfaction is achieved. This is a direct hire opportunity!

  • Answer inbound calls for assigned lender relationships including assisting callers with questions regarding letters or charges for insurance; obtaining proof of coverage; etc.
  • Check insurance websites for proof of coverage and printing proof for data entry

Must be flexible to work between 9:00am and 8:00pm Monday through Friday.

Training will be in office in Kennesaw and then will work from home for now.

Start Date:  September 27th

Requirements:

  • Bilingual in Spanish and English is required
  • 1 year of call center experience
  • Proficient computer skills - Microsoft Office
  • High School Diploma or equivalent
  • Must have own computer and high speed internet 
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