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Faxmail Scheduler - Remote

Montgomery AL

Base Pay: 14.00 per HOUR

Fully Remote position! SUMMARY: The Fax Mail Scheduler connects with medical or provider offices to build relationships and facilitate the retrieva...

Fully Remote position!

SUMMARY:

The Fax Mail Scheduler connects with medical or provider offices to build relationships and facilitate the retrieval of medical charts within the project timelines.  This position works in a highly focused, demanding and timeline-driven environment.

The successful candidate will have experience building relationships, overcoming objections and negotiating timelines with business or professional organizations within specified timelines and goals.  The Fax Mail candidate will have the ability to communicate clearly while articulating potential challenges or risks to achieving goals to both internal and external team members.

ESSENTIAL RESPONSIBILITIES include the following. 

  • Contact by phone, email or fax all assigned medical offices/facilities requesting or negotiating specific medical records to be retrieved within a specified period of time – this includes the following:
    • Identification of all sites/providers affiliated with assigned sites within the scheduling system before calling the site.
    • Develop a positive rapport with site contacts and be customer service point of contact for site contacts.
    • Validation of demographic data for the medical provider’s location
    • Scheduling of chart retrieval via Electronic Medical Record options, requesting the office fax or mail in requested chart copies.
    • Confirmation of the presence of the requested chart(s) and that the location demographics are correct for chart placement and retrieval if medical group contains multiple physical locations.
  • Escalate and follow up with internal business partners regarding issues impacting successful retrieval of charts as well as support to expedite completion of charts received within project completion dates.
  • Maintain thorough documentation in OPM of scheduling commitments, contacts, notes and special requests in support of successful chart retrieval
  • Other responsibilities and duties as assigned

 

QUALIFICATION REQUIREMENTS:  To perform this job successfully an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Education

  • High school diploma or GED

 

Experience

  • At least two (2) years of call center experience (preferably outbound) in a soft sales or customer service environment

 

Knowledge, Skills and Abilities Requirements

  • Ability to work flexible hours based on available work assignments and provider time zone locations
  • Ability to maintain productivity objectives for required phone contacts and complete required administrative work (i.e. manual faxes, requests for mail labels for medical offices, documenting and returning voicemails/e-mails)
  • Complete HIPAA; Fraud, Waste & Abuse; and Medicare training requirements
  • Ability to prioritize tasks based upon project objective goals for completion
  • Ability to work under stress and adapt to change
  • Must be flexible as schedule changes may occur due to call volume and/or staff size
  • Ability to multitask in a fast paced, timeline-driven environment to meet project commitments and goals.
  • Exemplary communication skills with the ability to articulate information in a clear, concise manner to multiple levels of the organization, including clients
  • Strong computer proficiency, including Microsoft Office Platform, specifically Excel
  • Excellent problem-solving skills with the ability to overcome provider or facility objections in order to successfully retrieve a chart
  • Strong organizational skills, including establishing priorities, and following the series of necessary steps during a scheduling call
  • Ability to meet daily and weekly production metrics
  • Strong attention to detail is a MUST; Agent must successfully notate the computer program ensuring important details are not missed

 

                                               

Apply Now More Info

Customer Service Representative

Northbrook IL

Base Pay: 16.50 per HOUR

RemX Specialty Staffing is looking for multiple Customer Service Representative  for our client in the North Brook area. While this opportunit...

RemX Specialty Staffing is looking for multiple Customer Service Representative  for our client in the North Brook area. While this opportunity is remote for now, you must be local to the Northbrook, IL area. You will be responsible for:

  • Answering incoming calls, emails, or chats inquiring about different products
  • Checking order status for customers
  • Making product recommendations and closing sales

Pay: $16.50/hr

Start Dates: September and October

Hours: Must be flexible from 9am-7pm and available to work 2 Saturdays a month

Contract to Hire!

Requirements:

  • 1 year of customer service experience
  • Must type 40 wpm
  • Solid computer skills

Apply Now More Info

Bilingual Spanish CSR

Kennesaw GA

Base Pay: $16.00 Hourly

RemX is looking for experienced Spanish Bilingual Customer Service Representatives! Assisting customers with orders, errors, complaints, accou...

RemX is looking for experienced Spanish Bilingual Customer Service Representatives! Assisting customers with orders, errors, complaints, account questions, billing, cancellations, and other queries.

Start Date: 9/27/21 - APPLY SOON

 

  • Title: Bilingual Spanish Customer Service Rep
  • Employment Type: DIRECT HIRE
  • Location: Kennesaw, GA - Onsite for 1 Week, then REMOTE for undetermined time
  • Salary Bilingual Spanish: $16.00/hr
    • Shift: Flexible between 9:00 AM - 8:00 PM

 

Job Responsibilities:

  • Answer inbound calls for assigned lender relationships including assisting callers with questions regarding letters or charges for insurance; obtaining proof of coverage; etc.
  • Work call queues, call agency number given to obtain proof of coverage; Call customer (on certain accounts) to obtain current insurance agency or carrier information.
  • Check insurance websites for proof of coverage and printing proof for data entry
  • Attend departmental meetings as requested
  • Maintain appropriate, professional working relationships with clients and other employees
  • Other related projects as assigned

Job Requirements:

  • Bilingual in Spanish and English is REQUIRED
  • High Speed Internet with ability to Hard Wire
  • 1 year of call center experience
  • Proficient computer skills - Microsoft Office
  • High School Diploma or equivalent

Apply Now More Info

Call Center Representative Remote

Charleston WV

Base Pay: Weekly

CALL CENTER REPRESENTATIVE  - fully remote  PAY: $14/HR HOURS: 9AM-5:30PM M-F REQUIRMENTS: BACKGROUND  &  DRUG SCREENING &n...

CALL CENTER REPRESENTATIVE  - fully remote 

PAY: $14/HR

HOURS: 9AM-5:30PM M-F

REQUIRMENTS: BACKGROUND  &  DRUG SCREENING

 

 

SUMMARY:

The Fax Mail Scheduler connects with medical or provider offices to build relationships and facilitate the retrieval of medical charts within the project timelines established by Change Healthcare and our clients.  This position works in a highly focused, demanding and timeline-driven environment.

The successful candidate will have experience building relationships, overcoming objections and negotiating timelines with business or professional organizations within specified timelines and goals.  The Fax Mail candidate will have the ability to communicate clearly while articulating potential challenges or risks to achieving goals to both internal and external team members.

ESSENTIAL RESPONSIBILITIES include the following. 

  • Contact by phone, email or fax all assigned medical offices/facilities requesting or negotiating specific medical records to be retrieved within a specified period of time – this includes the following:
    • Identification of all sites/providers affiliated with assigned sites within the scheduling system before calling the site.
    • Develop a positive rapport with site contacts and be customer service point of contact for site contacts.
    • Validation of demographic data for the medical provider’s location
    • Scheduling of chart retrieval via Electronic Medical Record options, requesting the office fax or mail in requested chart copies.
    • Confirmation of the presence of the requested chart(s) and that the location demographics are correct for chart placement and retrieval if medical group contains multiple physical locations.
  • Escalate and follow up with internal business partners regarding issues impacting successful retrieval of charts as well as support to expedite completion of charts received within project completion dates.
  • Maintain thorough documentation in OPM of scheduling commitments, contacts, notes and special requests in support of successful chart retrieval
  • Other responsibilities and duties as assigned

 

QUALIFICATION REQUIREMENTS:  To perform this job successfully an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Education

  • High school diploma or GED

 

Experience

  • At least two (2) years of call center experience (preferably outbound) in a soft sales or customer service environment

 

Knowledge, Skills and Abilities Requirements

  • Ability to work flexible hours based on available work assignments and provider time zone locations
  • Ability to maintain productivity objectives for required phone contacts and complete required administrative work (i.e. manual faxes, requests for mail labels for medical offices, documenting and returning voicemails/e-mails)
  • Complete HIPAA; Fraud, Waste & Abuse; and Medicare training requirements
  • Ability to prioritize tasks based upon project objective goals for completion
  • Ability to work under stress and adapt to change
  • Must be flexible as schedule changes may occur due to call volume and/or staff size
  • Ability to multitask in a fast paced, timeline-driven environment to meet project commitments and goals.
  • Exemplary communication skills with the ability to articulate information in a clear, concise manner to multiple levels of the organization, including clients
  • Strong computer proficiency, including Microsoft Office Platform, specifically Excel
  • Excellent problem-solving skills with the ability to overcome provider or facility objections in order to successfully retrieve a chart
  • Strong organizational skills, including establishing priorities, and following the series of necessary steps during a scheduling call
  • Ability to meet daily and weekly production metrics
  • Strong attention to detail is a MUST; Agent must successfully notate the computer program ensuring important details are not missed

 

 

PHYSICAL DEMANDS:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Physical Activities - While performing the duties of this job, the employee is regularly required to reach with hands and arms and talk or hear.  The employee is frequently required to sit.  The employee is occasionally required to stand and walk.

 

Weight Lifted/Force Exerted - The employee's job does not require weight to be lifted or force exerted.

 

Vision Requirements - Specific vision abilities required by this job include close vision and the ability to adjust focus.

 

 

WORK ENVIRONMENT:  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Environment Conditions - While performing the duties of this job, the employee does not work in wet or humid conditions (non-weather), work near moving mechanical parts, work in high, precarious places, endure outdoor weather conditions, endure extreme cold or heat (non-weather), or is at risk of electrical shock.

 

Noise Level - The noise level in the employee's work environment is usually quiet to moderate.

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Bilingual Spanish Help Desk T1 | REMOTE

Atlanta GA

Base Pay: $20.74 hourly

RemX is looking for experienced Help Desk Support Representatives! Work for a retail based company offering First Level Technical support for their...

RemX is looking for experienced Help Desk Support Representatives! Work for a retail based company offering First Level Technical support for their corporate team while working from home!

  • Title: Help Desk 
  • Employment Type: Contract to Hire
  • Location: Work from home
  • Salary Bilingual Spanish: $20.74/hr
    • Shift: 2:00 PM - 11:00 PM ET - with flexibility

Job Responsibilities:

  • Meets contact center goals and service level by utilizing established service techniques
  • Identify and handle store phone inquiries completely and accurately
  • Resolve customer complaints and problems to the satisfaction of the user
  • First level support for:
    • Telecom and network issues
    • Incidents related to in-house applications
    • Incidents related for Microsoft Office, Citrix and other applications
  • Maintain accurate user data including documentation of discussions, issues, user requests or other relevant information into Contact Center systems as required and managing/prioritizing workload
  • Observant in reporting unusual circumstances or possible security concerns in the field to management
  • Ability to work independently, adhere to work schedule and manage regular duties with minimal supervision
  • Ability to diagnose the cause of problems in a complex environment and to provide effective solutions quickly (Based on in house documentation).

Job Requirements:

  • High school diploma or a GED required | Technical Degree preferred
  • Minimum 6 months of customer service or help desk experience
  • Demonstrate excellence with listening, verbal and written communication skills
  • Ability to handle repetitiveness of calls from customers
  • Proficient Typing Skills
  • Retail Experience and or IT experience is a plus
  • Working knowledge of Computers, Microsoft Outlook, Excel – advanced technical troubleshooting
  • Working knowledge of Windows XP or WEPOS
  • Experience with Epicor Retail Suite is a plus
  • Microsoft Windows, A+ or Cisco Certifications are a plus

Apply Now More Info

Help Desk T1 | REMOTE

Atlanta GA

Base Pay: 18.51 hourly

RemX is looking for experienced Help Desk Support Representatives! Work for a retail based company offering First Level Technical support for their...

RemX is looking for experienced Help Desk Support Representatives! Work for a retail based company offering First Level Technical support for their corporate team while working from home!

  • Title: Help Desk 
  • Employment Type: Contract to Hire
  • Location: Work from home!
  • Salary English: $18.51/hr 
    • Shift: 6:30 AM - 3:30 PM ET  - with flexibility

Job Responsibilities:

  • Meets contact center goals and service level by utilizing established service techniques
  • Identify and handle store phone inquiries completely and accurately
  • Resolve customer complaints and problems to the satisfaction of the user
  • First level support for:
    • Telecom and network issues
    • Incidents related to in-house applications
    • Incidents related for Microsoft Office, Citrix and other applications
  • Maintain accurate user data including documentation of discussions, issues, user requests or other relevant information into Contact Center systems as required and managing/prioritizing workload
  • Observant in reporting unusual circumstances or possible security concerns in the field to management
  • Ability to work independently, adhere to work schedule and manage regular duties with minimal supervision
  • Ability to diagnose the cause of problems in a complex environment and to provide effective solutions quickly (Based on in house documentation).

Job Requirements:

  • High school diploma or a GED required | Technical Degree preferred
  • Minimum 6 months of customer service or help desk experience
  • Demonstrate excellence with listening, verbal and written communication skills
  • Ability to handle repetitiveness of calls from customers
  • Proficient Typing Skills
  • Retail Experience and or IT experience is a plus
  • Working knowledge of Computers, Microsoft Outlook, Excel – advanced technical troubleshooting
  • Working knowledge of Windows XP or WEPOS
  • Experience with Epicor Retail Suite is a plus
  • Microsoft Windows, A+ or Cisco Certifications are a plus

Apply Now More Info

Logistics Tracker

Chamblee GA

Base Pay: Contract to Hire

The Logistics Tracker will be responsible for tracking and monitoring shipments from one location to another.  Gather and input data into int...

The Logistics Tracker will be responsible for tracking and monitoring shipments from one location to another. 

  • Gather and input data into internal and external systems
  • Communicate with customers ETAs and any issues that arise
  • Maintain relationships with accounts and provide excellent customer service

This is with a great company that offers growth potential!

Pay is $15/hr

 

  • Bachelor's Degree
  • 1-3 years of logistics or tracking experience is preferred
  • Excellent communication skills
  • Ability to juggle multiple tasks at a time
  • Strong computer skills

Apply Now More Info

Customer Service Representative

New Braunfels TX

Base Pay: 14.00 per HOUR

RemX Specialty Staffing is currently hiring multiple Customer Service Representatives to work for our client located in New Braunfels, TX.&nbs...

RemX Specialty Staffing is currently hiring multiple Customer Service Representatives to work for our client located in New Braunfels, TX.  This position will be responsible for answering a heavy volume of calls providing customer service, handling collections and responding to inquiries pertaining to general account information.

This is a great opportunity to get your foot in the door with an industry leading organization. This is a contract to hire opportunity and the company has excellent benefits and growth opportunities once you go permanent. 

Must be able to work in the New Braunfels office. Remote work opportunities will be available about training and 90 day period. 

Start Date: 7/6

Pay Rate: $14/HR 

Hours: Must be flexible to work between 7:00am - 6:00pm Monday - Friday 

Job Description:

  • Handle approximately 50-70 inbound calls per day.
  • Receives payments and posts amount paid to customer account.
  • Records information about financial status of customer and status of collection efforts. 
  • Computes, classifies, and records numerical data to keep financial records complete. 
  • Performs other duties as assigned.

Requirements:

  • Previous customer service experience
  • Previous call center experience (Minimum of 1 year)
  • Proficient in use and navigation of computers and software
  • Type 30 WPM minimum
  • Ability to multi task effectively

Apply Now More Info

Customer Service Representative

High Point NC

Base Pay: Weekly

We are currently seeking Customer Service Representatives in Highpoint, NC. :)   Title: Customer Service RepresentativeEmployment Type:&n...

We are currently seeking Customer Service Representatives in Highpoint, NC. :)

 

Title: Customer Service Representative
Employment Type: Contract to hire
Salary: $14.50/hr- up to $15.25 after 225 hours have been reached
Hours: Must be available 8am-6pm M-F (currently remote - going back to office soon)
Location: Highpoint, NC- ONSITE/TEMPORARILY REMOTE - must live close to high point!

Job Responsibilities:- Baby Department 

  • Build and enhance relationships with consumers by troubleshooting, performing creative problem solving, and answering product questions
  • Enter orders in the system
  • Assist consumers via phone, email, and chat
  • Update consumer information in the system
  • Research status of orders
  • Must be available to assist via phone, email, and chat

 

If you are interested please respond back to this or reach out to me at dare.peery@remx.com with your resume :)

Apply Now More Info

Customer Care Specialist

Northbrook IL

Base Pay: 16.50 per HOUR

RemX Specialty Staffing is looking for multiple Customer Care Specialist for our client in the North Brook area. While this opportunity is remote f...

RemX Specialty Staffing is looking for multiple Customer Care Specialist for our client in the North Brook area. While this opportunity is remote for now, you must be local to the North Chicago area. You will be responsible for:

  • Answering incoming calls, emails, or chats inquiring about different products
  • Checking order status for customers
  • Making product recommendations and closing sales

Pay: $16.50/hr

Start Dates: September and October

Hours: Must be flexible from 9am-7pm and available to work 2 Saturdays a month

Contract to Hire!

Requirements:

  • 1 year of customer service experience
  • Must type 40 wpm
  • Solid computer skills

Apply Now More Info

Customer Service Representative

Marietta GA

Base Pay: 16.00 per HOUR

Title: Customer Service Representative Location: Marietta, GA (onsite - not remote) Type: Temp with opportunity for Hire Pay Rate: $16/hour  ...

Title: Customer Service Representative

Location: Marietta, GA (onsite - not remote)

Type: Temp with opportunity for Hire

Pay Rate: $16/hour

 

Work for a global leader in payments, financial technology, and provider of bill pay services. We are looking for individuals with strong communicators, dependable, able to complete the training period with no absences, strong computer navigational skills, and professional in the workplace. You will take inbound calls from banking and merchant customers, answer questions, assist with researching and resolving issues. You may make outbound calls to follow up with customers on errors or questions.

Job Requirements

Basic requirements for consideration:

  • Flexible schedule requiring one weekend working day.
  • One-year customer service experience
  • Experience with internet navigation and technology.

Preferred qualifications:

  • Experience with an online bill pay service.
  • Strong work tenure with previous roles lasting a year or more.
  • One year of Call Center experience

Pre-employment background and drug test are required

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HR Clerk

Tar Heel NC

Base Pay: 20.00 per HOUR

The HR Clerk will provide support to the Human Resources depart at the manufacturing plant. The position will focus on filing, scanning, organizing...

The HR Clerk will provide support to the Human Resources depart at the manufacturing plant. The position will focus on filing, scanning, organizing personnel information, and other administrative duties. 

Hours: Monday - Friday 2pm - 10pm 

Pay: $20/hr

Requirements:

  • 1 year of administrative experience
  • HR Background is a plus
  • Organized and detail oriented

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Customer Service Representative

High Point NC

Base Pay: 14.50 per HOUR

RemX Specialty Staffing is looking to fill multiple Customer Service positions for a wonderful client in High Point, NC. Must be local to High Poin...

RemX Specialty Staffing is looking to fill multiple Customer Service positions for a wonderful client in High Point, NC. Must be local to High Point, NC, but has the opportunity to be remote for the time being. 

In this position you will be responsible for answering questions about different products. We are looking for candidates with strong customer service experience. This is a great opportunity to get your foot in the door in a call center position.

Multiple start dates in August!

Hours: 8:30am-5:00pm Monday-Friday

Starting pay: $14.50 and increases after time

This is a contract to hire opportunity!

 

Apply Now More Info

Open Enrollment Specialist

Atlanta GA

Base Pay: 17.00 per HOUR

Open Enrollment season is upon us! Do you have benefits enrollment experience and ready to start an assignment with a great company? We would love...

Open Enrollment season is upon us! Do you have benefits enrollment experience and ready to start an assignment with a great company? We would love to talk to you about this opportunity.

Pay: $17-18/hr (non-bilingual) $19-20/hr for Bilingual in Spanish and English

Hours: Must be available from 8am – 8pm Monday – Friday

This is a remote position for the time being but is subject to change. Must be local to Atlanta, GA.

In this position, you will be responsible for:

  • Enrolling employees directly into their benefits
  • Provide technical support including but not limited to password resets
  • Work with employees on scheduling appointments
  • Request and submit documentation
  • Staying up to date with changes from the clients

Requirements:

  • 1 + Years of Benefit Related Experience Highly Preferred
    • Annual Enrollment Experience
  • 1 + Years Contact Center Experience
  • Ability Handle High Call Volume in a Fast-Paced Contact Center
  • Elevated Attention to Detail
  • Excellent Customer Service Skills
  • Motivated Team Player
  • Good Verbal and Written Communication
  • Able to Work in Multiple Software Systems Simultaneously
  • Flexible and Adaptable to Change

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Data Content Intern

Kennesaw GA

Base Pay: 14.40 per HOUR

The Data Content Intern assists in writing product descriptions, analyze vendor content, load product images, and updates database with inform...

The Data Content Intern assists in writing product descriptions, analyze vendor content, load product images, and updates database with information and data.

Contract to Hire opportunity with great growth potential!

Pay: $15-16

Onsite in Kennesaw for 3 days and Remote for 2 days.

Responsibilities:

  • Create, update, and maintain all product and related database content for new and existing products as well as, any new product maintenance initiatives.
  • Write product descriptions using various vendor catalogs and other product related materials, including competitors’ websites.
  • Load product images of the correct size and format that pertain to an appropriate product in accordance with department standards.

Requirements:

  • Online content skills; editing and proofing skills; grammar and punctuation
  • Intermediate to Advance knowledge of Microsoft Excel - VLOOKUPS & Macros
  • Experience in Auto Quotes or Admin Database is preferred
  • Experience in the restaurant industry is helpful
  • Excellent verbal and written communication skills
  • High school diploma or General Education Development (GED) or equivalent

manages all product data, support documentation, product images, and additional attributes using the Admin database and other proprietary tools.

Contract to Hire opportunity with great growth potential!

Pay: $15-16

Onsite in Kennesaw for 3 days and Remote for 2 days.

Responsibilities:

  • Create, update, and maintain all product and related database content for new and existing products as well as, any new product maintenance initiatives.
  • Write product descriptions using various vendor catalogs and other product related materials, including competitors’ websites.
  • Load product images of the correct size and format that pertain to an appropriate product in accordance with department standards.

Requirements:

  • Online content skills; editing and proofing skills; grammar and punctuation
  • Intermediate to Advance knowledge of Microsoft Excel - VLOOKUPS & Macros
  • Experience in Auto Quotes or Admin Database is preferred
  • Experience in the restaurant industry is helpful
  • Excellent verbal and written communication skills
  • High school diploma or General Education Development (GED) or equivalent

Apply Now More Info

Product Data Specialist

Kennesaw GA

Base Pay: 15.00 per HOUR

The Product Data Specialist manages all product data, support documentation, product images, and additional attributes using the Admin databas...

The Product Data Specialist manages all product data, support documentation, product images, and additional attributes using the Admin database and other proprietary tools.

Contract to Hire opportunity with great growth potential!

Pay: $15-16

Onsite in Kennesaw for 3 days and Remote for 2 days.

Responsibilities:

  • Create, update, and maintain all product and related database content for new and existing products as well as, any new product maintenance initiatives.
  • Write product descriptions using various vendor catalogs and other product related materials, including competitors’ websites.
  • Load product images of the correct size and format that pertain to an appropriate product in accordance with department standards.

Requirements:

  • Online content skills; editing and proofing skills; grammar and punctuation
  • Intermediate to Advance knowledge of Microsoft Excel - VLOOKUPS & Macros
  • Experience in Auto Quotes or Admin Database is preferred
  • Experience in the restaurant industry is helpful
  • Excellent verbal and written communication skills
  • High school diploma or General Education Development (GED) or equivalent

Apply Now More Info

Travel Specialist

Tucker GA

Base Pay: 17.00 per HOUR

The Travel Team is growing! We are interviewing soon and would love to speak with people who are passionate about providing quality customer servic...

The Travel Team is growing!

We are interviewing soon and would love to speak with people who are passionate about providing quality customer service and assisting customers with booking travel reservations. 

The Position:

  • Inbound call center environment
  • Calls are from customers looking to book travel either using their rewards that have been accumulated, or purchasing travel using their payment card. You will also provide assistance to customers who have booked, but need help with cancelling, or making changes.
  • Helping customers navigate what they can do and where they can go with their reward points
  • Assisting customers experiencing issues with points redemption, etc.
  • 40 hours of work a week
  • $17
  • Multiple shifts available!
  • Our training will teach you about places in the world that you didn’t know existed!
  • Opportunities for growth within the organization

Who We Are Looking For:

  • High School Diploma or GED required
  • 3 years of call center or customer service experience is required
  • 1 year of travel booking experience
  • An articulate demeanor and friendly personality are necessary
  • Interest in travel and/or world history are appreciated, but not required. Candidates with travel experience are a plus!

Apply Now More Info

HR Coordinator

Tar Heel NC

Base Pay: 20.00 per HOUR

The HR Coordinator will provide support to the Human Resources depart at the manufacturing plant. The position will focus on recruiting, policy and...

The HR Coordinator will provide support to the Human Resources depart at the manufacturing plant. The position will focus on recruiting, policy and procedure administration, training and various administrative duties.

Responsibilities:

  • Maintains employee files such as employee personnel files, benefit files and staffing/recruiting files
  • Assists in maintaining and administering the Applicant Tracking System
  • Conduct phone screens, scheduling interviews, creating offer letters, initiating drug/background checks and creating new hire packets

Hours: Monday - Friday 8am-5pm

 

Requirements:

  • 1-3 years of HR support experience or Bachelors degree in Human Resources is desired
  • Bilingual in Spanish and English is a plus
  • Strong Microsoft Excel, Word Processing, and Power Point
  • Strong written and verbal communication skills

Apply Now More Info

Recruiter

Tar Heel NC

Base Pay: 22.00 per HOUR

The Recruiter will provide support to the Human Resources department at a manufacturing plant in Tar Heel, NC. The position will focus on recruitin...

The Recruiter will provide support to the Human Resources department at a manufacturing plant in Tar Heel, NC. The position will focus on recruiting, onboarding policy and procedure administration, training and various administrative duties.

Responsibilities:

  • Maintains employee files such as employee personnel files, benefit files and staffing/recruiting files
  • Assists in maintaining and administering the Applicant Tracking System
  • Conduct phone screens, scheduling interviews, creating offer letters, initiating drug/background checks and creating new hire packets

Hours: Monday - Friday 8am-5pm

Requirements:

  • 1-3 years of Recruiting experience
  • Manufacturing or logistics background is desired
  • Strong Microsoft Excel, Word Processing, and Power Point
  • Strong written and verbal communication skills

Apply Now More Info

Bilingual Customer Service Specialist

Kennesaw GA

Base Pay: 16.00 per HOUR

The Bilingual Customer Service Representative assists with customer complaints, orders, errors, account questions, billing, cancellations, and othe...

The Bilingual Customer Service Representative assists with customer complaints, orders, errors, account questions, billing, cancellations, and other queries. This position must uphold the quality control standards of service to ensure customer satisfaction is achieved. This is a direct hire opportunity!

  • Answer inbound calls for assigned lender relationships including assisting callers with questions regarding letters or charges for insurance; obtaining proof of coverage; etc.
  • Check insurance websites for proof of coverage and printing proof for data entry

Must be flexible to work between 9:00am and 8:00pm Monday through Friday.

Training will be in office in Kennesaw and then will work from home for now.

Start Date:  September 27th

Requirements:

  • Bilingual in Spanish and English is required
  • 1 year of call center experience
  • Proficient computer skills - Microsoft Office
  • High School Diploma or equivalent
  • Must have own computer and high speed internet 

Apply Now More Info

Content Specialist

Kennesaw GA

Base Pay: 14.40 per HOUR

The Product Content Specialist syndicates all product data, support documentation, product images, and additional attributes using the Admin databa...

The Product Content Specialist syndicates all product data, support documentation, product images, and additional attributes using the Admin database and other proprietary tools.

Contract to Hire opportunity with great growth potential! 

Pay: $14.40/hr

Onsite in Kennesaw for 3 days and Remote for 2 days.

Responsibilities: 

  • Create, update, and maintain all product and related database content for new and existing products as well as, any new product maintenance initiatives.
  • Write product descriptions using various vendor catalogs and other product related materials, including competitors’ websites.
  • Load product images of the correct size and format that pertain to an appropriate product in accordance with department standards.

Requirements:

  • Online content skills; editing and proofing skills; grammar and punctuation
  • Intermediate to Advance knowledge of Microsoft Excel, especially formulas and functions to include VLOOKUP and Conditional Formatting
  • Experience in Auto Quotes or Admin Database is preferred
  • Experience in the restaurant industry is helpful
  • Excellent verbal and written communication skills
  • High school diploma or General Education Development (GED) or equivalent

Apply Now More Info

Remote Benefits Enrollment Representative

Atlanta GA

Base Pay: 20.00 per HOUR

RemX is seeking Customer Service Reps with Benefits or Human Resource experience! Work for a leading company in the insurance industry. This positi...

RemX is seeking Customer Service Reps with Benefits or Human Resource experience! Work for a leading company in the insurance industry. This positions pay is matched with no weekends.

  • Title: Remote Benefits Enrollment Representative - CSR
  • Employment Type: Temp to Hire
  • Salary: $17.00-20.00 per hour
  • Industry: Insurance Benefits

Shifts:

  • Training Monday - Friday | 8:30AM - 5:00PM (One week)
  • Work hours | Mon-Fri No Weekends 8:00AM - 8:00PM
  • Schedule Flexibility a must (8-5, 9-6, 10-7, 11-8) Candidate can provide preferred shift
  • Remote position, Day 1 will be onsite for equipment pickup in the Glenridge area

Attention Over-time!!! There will be opportunities to work Over-time

Contract To Hire:

  • Project will end in phases starting in December and will review Top-Performers for an extension or FT long term placement.

Job Responsibilities:

•Respond and resolve customer service inquires and issues by identifying the topic and type of assistance the caller needs such as benefits and eligibilty

•Help guide and educate customers about the fundamentals of benefits

• Assist customers with navigating website and encourage and reassure them to become self-sufficient.

Job Requirements:

  • 1 + Years of Benefit Related Experience Highly Preferred
    • Annual Enrollment Experience
  • 1 + Years Contact Center Experience
  • Ability Handle High Call Volume in a Fast-Paced Contact Center
  • Elevated Attention to Detail
  • Excellent Customer Service Skills
  • Motivated Team Player
  • Good Verbal and Written Communication
  • Able to Work in Multiple Software Systems Simultaneously
  • Flexible and Adaptable to Change
  • Bilingual highly desired
  • Background check Required
  • Drug screen Required
  • High school diploma or a GED required
  • College degree preferred

 

Apply Now More Info

Bilingual Benefits Specialist

Atlanta GA

Base Pay: 19-20

Open Enrollment season is upon us! Do you have benefits enrollment experience and ready to start an assignment with a great company? We would love...

Open Enrollment season is upon us! Do you have benefits enrollment experience and ready to start an assignment with a great company? We would love to talk to you about this opportunity.

Pay: $17-18/hr (non-bilingual) $19-20/hr for Bilingual in Spanish and English

Hours: Must be available from 8am – 8pm Monday – Friday

This is a remote position for the time being but is subject to change. Must be local to Atlanta, GA.

In this position, you will be responsible for:

  • Enrolling employees directly into their benefits
  • Provide technical support including but not limited to password resets
  • Work with employees on scheduling appointments
  • Request and submit documentation
  • Staying up to date with changes from the clients

Requirements:

  • Bilingual in Spanish and English
  • 1 + Years of Benefit Related Experience 
    • Annual Enrollment Experience
  • 1 + Years Contact Center Experience
  • Ability Handle High Call Volume in a Fast-Paced Contact Center
  • Elevated Attention to Detail
  • Excellent Customer Service Skills
  • Motivated Team Player
  • Good Verbal and Written Communication
  • Able to Work in Multiple Software Systems Simultaneously
  • Flexible and Adaptable to Change

Apply Now More Info

Case Coordinator/CSR - Remote

Nashville TN

Base Pay: 15.00 per HOUR

Pay: $15/PH Start Date: in October Schedule: 9am-6pm Monday- Friday FULLY REMOTE    Case Coordinator   Overview of Position Thi...

Pay: $15/PH

Start Date: in October

Schedule: 9am-6pm Monday- Friday FULLY REMOTE 

 

Case Coordinator

 

Overview of Position This position conducts telephonic outreach services to assist low-income Medicare beneficiaries enrolled in a contracted Medicare Advantage health plan. Assist with the application process for Medicare Savings Programs/Medicaid.

 

Core schedule will be Monday-Friday 9:00am-6:00pm. Flexibility for overtime when needed.

 

What will be my duties and responsibilities in this job?

  • Meet daily, weekly, monthly quotas.
  • Successfully market, sell, and promote company services in an outbound call center (production driven) environment.
  • Navigate through multiple computer application simultaneously
  • Communicate empathy and understanding through both tone and manner with health plan members
  • Meets quality standards by ensuring proper phone etiquette and adherence to scripts, engagement points, make accurate descriptive system documentation and properly complete cases.
  • Follow up with members to encourage them to return completed application and required verifications.
  • Receive and review all incoming correspondence from the member, determine completeness of package, determine if additional information is needed, assemble package and submit to QA for final review.

What are the requirements needed for this position?

  • High School Diploma
  • Minimum of 3 years of work experience in a customer service-related capacity.
  • Proficient with the Microsoft Office Suite. Ability to navigate through multiple computer applications simultaneously
  • Ability to adhere to a schedule
  • Experience in a sales production driven environment. (goals/metrics/quotas)
  • Excellent data entry and internet navigation skills

What other skills/experience would be helpful to have?

  • Exposure to Medicare/Medicaid insurance programs preferred
  • Bilingual (English and Spanish)
  • Ability to comprehend complex concepts
  • Professional behavior with courteous, polite and energetic qualities.
  • Business demeanor and skills, communicate effectively (verbal, written and listening skills)
  • High commitment to being organized, accuracy, quality of work and detailed oriented.
  • Demonstrate patience and communicate with empathy
  • Adapt to changing environments, application, and software.
  • Ability to function independently as well as in a group
  • Detail Oriented
  • Ability to multi-task

What are the working conditions and physical requirements of this job?

  • This is a work from home position.
  • Company equipment will be provided
  • General office demands

Apply Now More Info

Case Coordinator/CSR

Columbia SC

Base Pay: 15.00 per HOUR

Pay: $15/PH Start Dates: in October Schedule: 9am-6pm Monday- Friday FULLY REMOTE    Case Coordinator   Overview of Position Th...

Pay: $15/PH

Start Dates: in October

Schedule: 9am-6pm Monday- Friday FULLY REMOTE 

 

Case Coordinator

 

Overview of Position This position conducts telephonic outreach services to assist low-income Medicare beneficiaries enrolled in a contracted Medicare Advantage health plan. Assist with the application process for Medicare Savings Programs/Medicaid.

 

Core schedule will be Monday-Friday 9:00am-6:00pm. Flexibility for overtime when needed.

 

What will be my duties and responsibilities in this job?

  • Meet daily, weekly, monthly quotas.
  • Successfully market, sell, and promote company services in an outbound call center (production driven) environment.
  • Navigate through multiple computer application simultaneously
  • Communicate empathy and understanding through both tone and manner with health plan members
  • Meets quality standards by ensuring proper phone etiquette and adherence to scripts, engagement points, make accurate descriptive system documentation and properly complete cases.
  • Follow up with members to encourage them to return completed application and required verifications.
  • Receive and review all incoming correspondence from the member, determine completeness of package, determine if additional information is needed, assemble package and submit to QA for final review.

What are the requirements needed for this position?

  • High School Diploma
  • Minimum of 3 years of work experience in a customer service-related capacity.
  • Proficient with the Microsoft Office Suite. Ability to navigate through multiple computer applications simultaneously
  • Ability to adhere to a schedule
  • Experience in a sales production driven environment. (goals/metrics/quotas)
  • Excellent data entry and internet navigation skills

What other skills/experience would be helpful to have?

  • Exposure to Medicare/Medicaid insurance programs preferred
  • Bilingual (English and Spanish)
  • Ability to comprehend complex concepts
  • Professional behavior with courteous, polite and energetic qualities.
  • Business demeanor and skills, communicate effectively (verbal, written and listening skills)
  • High commitment to being organized, accuracy, quality of work and detailed oriented.
  • Demonstrate patience and communicate with empathy
  • Adapt to changing environments, application, and software.
  • Ability to function independently as well as in a group
  • Detail Oriented
  • Ability to multi-task

What are the working conditions and physical requirements of this job?

  • This is a work from home position.
  • Company equipment will be provided
  • General office demands

Apply Now More Info

Customer Service Representative

ALPHARETTA GA

Base Pay: 18.00 per HOUR

Are you looking for a long term home with growth opportunities. RemX Specialty Staffing is currently hiring Light Collections Representatives&...

Are you looking for a long term home with growth opportunities. RemX Specialty Staffing is currently hiring Light Collections Representatives to work for our client located in the Alpharetta, GA area.  Great benefits available once hire permanently. In this position, job duties to include the following-

  • Assist customers with inquiries, account status, and problem resolution by utilizing existing resources and applications available
  • Process payments and payoffs
  • Perform miscellaneous task as assigned
  • Adheres to appropriate Compliance policies and procedures
  • Maintain enthusiastic and positive attitude

Pay: $18/HR ($18.50/HR if bilingual)

Hours: Must be flexible from 8am-8pm Monday-Friday; Must be flexible with a rotating schedule. 

Location: Alpharetta, GA - NOT REMOTE

Job Requirements-

  • Bachelor Degree is preferred
  • Excellent verbal communication skills
  • Ability to multi-task is a MUST!
  • Previous customer service experience
  • Self-starter and ready to learn!
  • Bilingual (Spanish-Speaking) a plus!!!

Apply Now More Info

Light Collections Representative

ALPHARETTA GA

Base Pay: 18.00 per HOUR

Are you looking for a long term home with growth opportunities. RemX Specialty Staffing is currently hiring Light Collections Representatives&...

Are you looking for a long term home with growth opportunities. RemX Specialty Staffing is currently hiring Light Collections Representatives to work for our client located in the Alpharetta, GA area.  Great benefits available once hire permanently. In this position, job duties to include the following-

  • Make outbound/receive inbound calls on accounts and assist customers with bringing their accounts current 
  • Identify root cause of customer issue and generate effective solutions for customer and providing general information as needed.
  • Effectively contribute to increasing Customer Satisfaction scores
  • Become a productive member of the department
  • Maintain enthusiastic and positive attitude

Pay: $18/HR ($18.50/HR if bilingual)

Hours: Must be flexible from 8am-8pm Monday-Friday; Two Saturdays per month: 8 AM – 12 PM

Location: Alpharetta, GA - NOT REMOTE

Job Requirements-

  • Open to collecting on past due accounts
  • Bachelor Degree is preferred
  • Excellent verbal communication skills
  • Ability to multi-task is a MUST!
  • Previous customer service experience
  • Self-starter and ready to learn!
  • Bilingual (Spanish-Speaking) a plus!!!

Apply Now More Info

Medical Coder

Pompano FL

Base Pay: 19.00 per HOUR

RemX Specialty Staffing is looking to fill multiple Coding positions in the Pompano area. This will be a remote position, but you must be local to...

RemX Specialty Staffing is looking to fill multiple Coding positions in the Pompano area. This will be a remote position, but you must be local to Pompano due to onsite training.

Pay: $19/hr

This position is responsible for assigning ICD-10-CM diagnosis codes and CPT-4 procedure codes to patient records from client hospitals.  This job entails scanning for accuracy and completeness of records.

  • Assign appropriate CPT/ASA codes using the CPT-4/ASA manual and criteria.
  • Assign appropriate diagnosis codes using ICD-10-CM code book to visits.
  • Report coding problems or irregularities to Medical Coding Manager.
  • Exercises knowledge of medical terminology and physiological systems, as well as Medicare coding rules and regulations.

Requirements:

  • High school diploma or equivalent
  • CPC or RHIT preferred
  • Minimum one (1) year experience in medical coding and/or medical terminology and billing experience

Apply Now More Info

Medical Coder

Ft. Lauderdale FL

Base Pay: 19.00 per HOUR

RemX Specialty Staffing is looking to fill multiple Coding positions in the Ft. Lauderdale area. This will be a remote position, but you must be lo...

RemX Specialty Staffing is looking to fill multiple Coding positions in the Ft. Lauderdale area. This will be a remote position, but you must be local to Ft. Lauderdale due to onsite training.

Pay: $19/hr

This position is responsible for assigning ICD-10-CM diagnosis codes and CPT-4 procedure codes to patient records from client hospitals.  This job entails scanning for accuracy and completeness of records.

  • Assign appropriate CPT/ASA codes using the CPT-4/ASA manual and criteria.
  • Assign appropriate diagnosis codes using ICD-10-CM code book to visits.
  • Report coding problems or irregularities to Medical Coding Manager.
  • Exercises knowledge of medical terminology and physiological systems, as well as Medicare coding rules and regulations.

Requirements:

  • High school diploma or equivalent
  • CPC or RHIT preferred
  • Minimum one (1) year experience in medical coding and/or medical terminology and billing experience

Apply Now More Info

Medical Coder

West Palm Beacg=h FL

Base Pay: 19.00 per HOUR

RemX Specialty Staffing is looking to fill multiple Coding positions in the  West Palm Beach area. This will be a remote position, but you mus...

RemX Specialty Staffing is looking to fill multiple Coding positions in the  West Palm Beach area. This will be a remote position, but you must be local to West Palm Beach due to onsite training.

Pay: $19/hr

This position is responsible for assigning ICD-10-CM diagnosis codes and CPT-4 procedure codes to patient records from client hospitals.  This job entails scanning for accuracy and completeness of records.

  • Assign appropriate CPT/ASA codes using the CPT-4/ASA manual and criteria.
  • Assign appropriate diagnosis codes using ICD-10-CM code book to visits.
  • Report coding problems or irregularities to Medical Coding Manager.
  • Exercises knowledge of medical terminology and physiological systems, as well as Medicare coding rules and regulations.

Requirements:

  • High school diploma or equivalent
  • CPC or RHIT preferred
  • Minimum one (1) year experience in medical coding and/or medical terminology and billing experience

Apply Now More Info

Medical Coder

Miami FL

Base Pay: 19.00 per HOUR

RemX Specialty Staffing is looking to fill multiple Coding positions in the Miami area. This will be a remote position, but you must be local to Mi...

RemX Specialty Staffing is looking to fill multiple Coding positions in the Miami area. This will be a remote position, but you must be local to Miami due to onsite training.

Pay: $19/hr

This position is responsible for assigning ICD-10-CM diagnosis codes and CPT-4 procedure codes to patient records from client hospitals.  This job entails scanning for accuracy and completeness of records.

  • Assign appropriate CPT/ASA codes using the CPT-4/ASA manual and criteria.
  • Assign appropriate diagnosis codes using ICD-10-CM code book to visits.
  • Report coding problems or irregularities to Medical Coding Manager.
  • Exercises knowledge of medical terminology and physiological systems, as well as Medicare coding rules and regulations.

Requirements:

  • High school diploma or equivalent
  • CPC or RHIT preferred
  • Minimum one (1) year experience in medical coding and/or medical terminology and billing experience

Apply Now More Info

Medical Coder

Atlanta GA

Base Pay: 19.00 per HOUR

RemX Specialty Staffing is looking to fill multiple Coding positions in the Atlanta are. This will be a remote position, but you must be local to A...

RemX Specialty Staffing is looking to fill multiple Coding positions in the Atlanta are. This will be a remote position, but you must be local to Atlanta due to onsite training.

Pay: $19/hr

This position is responsible for assigning ICD-10-CM diagnosis codes and CPT-4 procedure codes to patient records from client hospitals.  This job entails scanning for accuracy and completeness of records.

  • Assign appropriate CPT/ASA codes using the CPT-4/ASA manual and criteria.
  • Assign appropriate diagnosis codes using ICD-10-CM code book to visits.
  • Report coding problems or irregularities to Medical Coding Manager.
  • Exercises knowledge of medical terminology and physiological systems, as well as Medicare coding rules and regulations.

Requirements:

  • High school diploma or equivalent
  • CPC or RHIT preferred
  • Minimum one (1) year experience in medical coding and/or medical terminology and billing experience

Apply Now More Info

Administrative Assistant / Bookkeeper

Cumming GA

Base Pay: 18.00 per HOUR

Our Client in Cumming, GA is looking for an Administrative Assistant with Bookkeeping experience. $18/hr Must have great organizational skills and...

Our Client in Cumming, GA is looking for an Administrative Assistant with Bookkeeping experience.

$18/hr

  • Must have great organizational skills and have good time management skills.
  • Analytical thinker
  • Skills in Excel, Word and Basic Accounting Skills
  • Must be able to scan, fax, input data, create files and labels, etc.
  • Advance Computer Skills
  • MUST HAVE ADMIN BACKGROUND
  • Manufacturing background is a plus

Apply Now More Info

Customer Service Representative

Kennesaw GA

Base Pay: 15.75 per HOUR

Are you looking for a career? We have an opportunity for you with our client in Kennesaw. This is with an American multinational corporation involv...

Are you looking for a career? We have an opportunity for you with our client in Kennesaw. This is with an American multinational corporation involved in marketing and distributing food products, small wares, and kitchen equipment.

This is a Permanent Opportunity with awesome benefits and growth opportunities.

Will work in the Kennesaw office for 3 days and remote for 2 days.

Responsibilities:

  • Communicate with internal and external customer
  • Receive customer request via by telephone, email, or chat
  • Assist customers with purchasing products and upsell certain items based on business needs
  • Provide product information to clients

Requirements

  • Minimum 1 to 3 years’ experience in call center experience, or related transferable skills
  • Customer focused and Internet savvy
  • Strong MS Office skills
  • Experience in Sales
  • Restaurant supply/commercial food service experience
  • Bilingual Spanish is a plus

Apply Now More Info

Customer Service Representative

Atlanta GA

Base Pay: 17.00 per HOUR

RemX Specialty Staffing is looking for a Loan Processor for our client in Sandy Springs. This position will be onsite and has an opportunity to be...

RemX Specialty Staffing is looking for a Loan Processor for our client in Sandy Springs. This position will be onsite and has an opportunity to be contract to hire.

Pay: $17/hr

Hours: Shift between 9am-7pm 

Start: 9/8

Responsibilities:

  • Answer inbound calls to answer general questions as well as assist customers currently in the application process
  • Respond to digital communications via email, text, chat
  • Follow defined procedures to process loan applications

Requirements:

  • Prior experience handling calls in a contact center
  • Excellent tone of voice
  • Familiarity with quality assurance

Apply Now More Info

Loan Processor

Atlanta GA

Base Pay: 16.00 per HOUR

RemX Specialty Staffing is looking for a Loan Processor for our client in Sandy Springs. This position will be onsite and has an opportunity to be...

RemX Specialty Staffing is looking for a Loan Processor for our client in Sandy Springs. This position will be onsite and has an opportunity to be contract to hire.

Pay: $15-16/hr ($17 once hired permanently) 

Hours: Shift between 9am-7pm and must work one weekend day

Start: 9/8

Primary Responsibilities

  • Follow defined procedures to process loan applications.
  • Process pre-funding checks following defined guidelines every 30 minutes.
  • Communicate effectively with peers to ensure all qualified contracts are funded by the deadline.
  • Review customer applications and reports

Critical skills & experience

  • Detail oriented and able to follow procedures involving multiple systems.
  • Ability to multitask well.
  • Flexible and can adapt to change.
  • Be consistent and on time.

Apply Now More Info

Medical Records Clerk

Chicago IL

Base Pay: 17.00 per HOUR

RemX Specialty Staffing is seeking professionals with Medical Records experience for a long-term contract to hire position in Skokie. Candidates mu...

RemX Specialty Staffing is seeking professionals with Medical Records experience for a long-term contract to hire position in Skokie. Candidates must be available to start immediately. The position is with a top healthcare information industry leader! Contract to Hire opportunity!

The associates will be responsible for processing all remote release of information, specifically medical record requests, in a timely manner; will be validating requests and authorizations in compliance with HIPAA.

Hours: Monday – Friday, 8:00am – 4:30pm

Pay: $17

Requirements:

  • 1 year of EMR/ROI experience
  • Previous experience in a metrics driven environment
  • Strong data entry and computer skills

Apply Now More Info

Customer Account Coordinator

NORCROSS GA

Base Pay: 16.00 per HOUR

 RemX Specialty Staffing is looking for an Account Coordinator for our client in Norcross, GA. This position will be ONSITE and work with cust...

 RemX Specialty Staffing is looking for an Account Coordinator for our client in Norcross, GA. This position will be ONSITE and work with customers on their marketing needs.

  • $16/hr
  • Hours: 10am – 7pm (in the office, not remote)

Responsibilities:

  • Tier I support by phone and email.
  • Tier II Support for complex customer issues escalating as needed to an account manager.
  • Demonstrated understanding of client merchandising strategy.
  • Documentation of all customer interactions in a Sharepoint/Zendesk ticketing tools.
  • Proactive client communication regarding special orders, urgent and courier order delivery and promotional feedback.

Requirements:

  • 2-4 years of customer support experience, preferably B2B
  • Demonstrated ability to prioritize customer needs especially during promotional periods.
  • Account maintenance and support responsibilities including 
  • Excel experience preferred

Apply Now More Info

HR Coordinator

Wichita KS

Base Pay: 20.00 per HOUR

RemX Specialist Staffing is looking for an HR Coordinator to support the Human Resource Department for our client in Wichita, KS. In this position...

RemX Specialist Staffing is looking for an HR Coordinator to support the Human Resource Department for our client in Wichita, KS. In this position you will provide general administrative support with a strong focus on the Applicant Tracking System. 

  • Create reports and simple dashboards
  • Provide SAP Organizational Management
  • Provide project management support and coordination for HR initiatives
  • Run ad-hoc reports to support business needs
  • Participate in special projects as they arise

Must work onsite

Hours: 8am-5pm

Pay: $20/hr

Requirements:

  • 2 years of HR support experience
  • Bachelor's Degree in Human Resource or Business
  • Experience with Applicant Tracking Systems
  • Manufacturing background is a plus
  • Bilingual in Spanish or Vietnamese is a plus

Apply Now More Info

HR Generalist

Wichita KS

Base Pay: 25.00 per HOUR

RemX Specialist Staffing is looking for an HR Generalist for our client in Wichita, KS. In this position you will provide general human resource du...

RemX Specialist Staffing is looking for an HR Generalist for our client in Wichita, KS. In this position you will provide general human resource duties which may include recruiting, documentation, compensation, benefits and other responsibilities that may arise.

  • Recruits hourly and/or salaried employees
  • Reviews employment applications and resumes and interview applicants.
  • Maintains compliance with federal and state regulations concerning employment.
  • Conducts new-employee orientations.

Must work onsite

Hours: 8am-5pm

Pay: $25/hr

Requirements:

  • 3 years of HR experience
  • Bachelor's Degree in Human Resource or Business
  • Manufacturing background is a plus
  • Bilingual in Spanish or Vietnamese is a plus

Apply Now More Info

Health Information Operations Supervisor

Marshfield WI

Base Pay: 20.00 per HOUR

Title: Health Information Operations Supervisor Type: Contract to Hire Location: Marshfield, WI Hours: (M-F) 8:00 am - 5:00 pm CST   Position...

Title: Health Information Operations Supervisor

Type: Contract to Hire

Location: Marshfield, WI

Hours: (M-F) 8:00 am - 5:00 pm CST

 

Position Highlights 

  • Tasks: Leading Team, Monitor Performance Metrics, Training, Scheduling, Account Management.
  • Required Experience: Leadership, Customer Service, Business Management, Healthcare Knowledge, Understanding of HIPAA requirements for releasing medical records.

 

 

The Health Information Operations Supervisor is responsible for client/customer service and serves as a knowledge expert for the HIS staff. The role focuses on front line People management and training, as well as ensuring processes are completed in compliance with established guidelines. This role may also assist leadership with planning, developing, and implementing departmental or regional projects. This role provides support to Health Information Operations Manager. The Health Information Operations Supervisor will be responsible for maintaining workflow and productivity of HIS's as well as Handling escalated situations and driving a positive work environment. The Health Information Operations Supervisor will also assist in the new hire process, meeting with clients, and developing staff at multiple sites.

Responsibilities

  • Lead recruiting, hiring, and onboarding of HIS staff at site.
  • Maintain confidentiality and security with all privileged information.
  • Maintain working knowledge of Company and facility software.
  • Adhere to the Company's and Customer facilities Code of Conduct and policies.
  • Inform manager of work, site difficulties, and/or fluctuating volumes.
  • Assist with additional work duties or responsibilities as evident or required.
  • Consistent application of medical privacy regulations to guard against unauthorized disclosure.
  • Responsible for managing patient health records.
  • Responsible for safeguarding patient records and ensuring compliance with HIPAA standards.
  • Lead training of associates in the HIS positions.
  • Generates reports for manager or facility as directed.
  • Participates in project teams and committees to advance operational Strategies and initiatives as needed.
  • Manage HIS staff for further professional development.
  • Inform senior leadership of issues, opportunities, or challenges.
  • Assist throughout the region with training and/or coverage as needed.
  • Assist with Quality Assurance tasks as directed by management.
  • Maintain overall workflow.
  • Assist with escalated situations.
  • May participate in meetings with HIMDs.
  • Responsible for Corrective Action Plans and development of staff.
  • Update Standard Operating Procedures at sites as needed.
  • Handle various tasks as directed by their Health Information Operations Manager.
  • Lead Quality Assurance efforts.
  • Manage time tracking within time tracking and payroll approval system.
  • Handle above tasks between multiple sites.
  • Coordinates with site/client management on complex issues.
  • Acts in a lead role with staff regarding general questions and new hire training and developmental training.
  • Available to staff for questions and training.  Develop workflow.
  • Knowledge expert for HIS staff and acts on behalf of Health Information Operations Manager as needed.
  • Other duties as assigned.

 

Qualifications

  • High School Diploma or GED.
  • Must be 18 years of age or older.
  • Ability to commute between locations as needed.
  • Able to work overtime during peak seasons when required.
  • 1-year Health Information related experience. 2+ years preferred.
  • Meets and/or exceeds Company’s Productivity Standards.
  • Demonstrated ability or experience in leading employees and processes.
  • Strong customer service skills.
  • Basic computer proficiency.
  • Comfortable utilizing phones, fax machine, printers, and other general office equipment on a regular basis.
  • Professional verbal and written communication skills in the English language.
  • Detail and quality oriented as it relates to accurate and compliant information for medical records.
  • Strong data entry skills.
  • Previous production/metric-based work experience preferred.
  • Must be able to work with minimum supervision responding to changing priorities and role needs.
  • Ability to organize and manage multiple tasks.
  • Able to respond to requests in a fast-paced environment.
  • Presentation skills for small group settings.
  • Forward thinking and ability to problem solve.
  • Ability to build relationships with on-site clients and customers.
  • Comfortable bringing new ideas, process improvement suggestions, and feedback to internal stakeholders.
  • Able to delegate effectively.

 

Apply Now More Info

Sr. Client Service Representative

Bellevue WA

Base Pay: 19.00 per HOUR

Title: Senior Client Service Representative Type: Contract to Hire Location: Bellevue, Washington Hours: (M-F) 8:00 am - 4:30 pm PST   This is...

Title: Senior Client Service Representative

Type: Contract to Hire

Location: Bellevue, Washington

Hours: (M-F) 8:00 am - 4:30 pm PST

 

This is a senior position responsible for, at sites with 5+ associates,  training Client Service Representatives, providing backup at member sites as needed, processing all release of medical records information requests in a timely and efficient manner ensuring accuracy and providing customers with the highest quality product and customer service.  In addition, this position must be able to proficiently perform all release of information duties and responsibilities and may be required to work with multiple member facilities.  Associate must at all times safeguard and protect the patient’s right to privacy by ensuring that only authorized individuals have access to the patient’s medical information and that all releases of information are in compliance with the request, authorization, company policy and HIPAA regulations.

 

Responsibilities

  • Exercises sound judgment and critical thinking skills in the execution of job duties and knows when to ask for guidance and/or share information with supervisor and/or manager for uncommon ROI requests.
  • Works with Supervisor to develop guidelines and best practices that increase efficiency and productivity.
  • Assists with the training of Client Service Representatives throughout the region and provides coverage in the event of backlogs, illness, vacation, or leave of absence.
  • Serves as knowledge resource for Client Service Representatives.
  • Completes release of information requests including retrieving patient’s medical charts and returning charts, copying/scanning medical records accurately and correctly, according to requests, established procedures, and established standards of quality and productivity; and electronically transmits medical record to processing operations.
  • Reviews the accuracy of scanned documents and ensures documents reflect the details specified by the requestor.
  • Assists with QIs, and QAs as directed by Supervisor and/or Manager.
  • Performs quality checks on all work to assure accuracy of the release, confidentiality, and proper invoicing.
  • Validates requests and authorizations for release of medical information according to established procedures and HIPAA guidelines.
  • Maintain equipment in excellent operating condition (inside and out) and troubleshoot equipment issues with assistance from the Help Desk department.
  • Remains abreast of processes and procedures for installing applicable Company operational software.
  • Demonstrates proficient knowledge of esmartlog, smartlink, rep on line and other work tools and software.
  • Generates reports from e-smartlog, rep on line and other tools and software as directed by Supervisor and/or Manager.
  • Submits weekly reports as directed by Manager.
  • Maintains working knowledge of the current state laws regarding fee structure, and HIPAA regulations as well as facility policies and procedures in regards to release of information.
  • Ability to maintain regular attendance and punctuality as scheduled. Notifies Supervisor and/or Manager if unable to adhere to daily schedule.
  • Demonstrates helpful and effective telephone etiquette and customer service skills by providing appropriate information to callers.
  • Provides excellent customer service by being attentive and respectful; insures understanding of customer request and follows-through as promised; and being proactive in identifying member concerns, or problems.
  • Maintains a neat, clean, and professional personal appearance and observes the dress code established.
  • Maintains a clean and orderly work area, insures that records and files are properly stored before leaving area, insures adequate supplies to meet customer requests.
  • Adheres to all Company time and attendance policies or applicable law covering meal breaks and rest periods. Records all accurate work hours in The Company’s designated time keeping system daily and adheres to The Company’s overtime policy and procedures for requesting time off or change in schedule.
  • Performs responsibilities in accordance with The Company and member facilities policies and procedures and state and federal labor regulations and works to minimize confidentiality breaches.
  • Complete and send in SS weekly activity reports at the end of each payroll cutoff.
  • Works within scope of position and direction; willingly accepts assignments and is available to take on additional facilities or assist during backlogs.
  • Maintains confidentiality, security and standards of ethics with all Company and medical records information including during transport, storage and disposal. Will not remove medical records information from member site unless written authorization is provided by the facility’s HIM Director, Company Supervisor or Manager or Vice President of Operations.
  • Attends and participates in required educational training sessions and staff meetings as scheduled and assigned.
  • Ability to adapt to change and respond to difficult and challenging situations in a professional manner.
  • Accepts new assignments willingly to meet business needs.
  • Communicates with Manager on an on-going basis, providing information and data as requested including member’s changing needs and requests.
  • Promptly reports to Manager any customer service concerns and/or any potential HIPAA violations whether actual or perceived.
  • Informs Manager of site or work difficulties, special project requests from facility, and fluctuating volume in daily workload.
  • Ability to work with minimum supervision, organize workload and prioritize work tasks to meet production goals.
  • Ability to recognize emergency situations within context of job duties and communicate potential issues to Supervisor and/or Manager.
  • Maintains knowledge of safety procedures to ensuring a safe work environment and reports safety concerns to Supervisor or Manager.
  • Maintains a current and valid driver’s license and insures   personal automobile insurance is in force and will be maintained, in at least the amounts required by state law, on any automobile or transportation that is used in connection with Company duties.
  • Checks Company and other assigned email and communication systems such as REP Online and member assigned email on a daily basis. Utilizes assigned tools within established guidelines. Performs other tasks as assigned including but not limited to the requirement to work at facilities as directed by Manager when business needs dictate.
  • May be required to oversee site operations in the absence of the Site Coordinator.
  • Adheres to The Company’s Code of Conduct and business standards.

 

Qualifications

  • Must be at least 18 years of age or older
  • High School Diploma (GED) required
  • Associates’ Degree in healthcare related discipline desired and may substitute for the experience requirement.
  • Knowledge, experience and/or training in accurate data entry, office equipment and procedures required.
  • Must have at least 2 years of experience preferably with release of information, medical records, or other related experience in a healthcare environment.
  • Proven customer service experience and/or training.
  • Ability to effectively use computer software and technology as required by the member facility including  Microsoft Word and Excel
  • Ability to understand and become knowledgeable of Release of Information standards, policies & procedures and HIPAA regulations and to complete work in compliance of these and other standards.
  • Ability to read and comprehend simple, healthcare terminology
  • Effective verbal and written communication skills.
  • Effective organizational skills a must
  • Ability to use fax, copier, microfilm machine, and multiline phone system and other required work tools
  • Ability to learn new equipment and required processes in a fast paced environment
  • Must be willing to travel to multiple sites based on the needs of the region
  • Ability to work professionally, effectively, and efficiently in a team environment with customers, management and co-workers.
  • Must be able to multi-task effectively

 

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Client Service Representative I

Marshfield WI

Base Pay: 14.00 per HOUR

Title: Client Service Representative I Location: Marshfield, WI Type: Contract to Hire Hours: 8:00 am - 4:30 pm or 5:00 pm CST (M-F)   This is...

Title: Client Service Representative I

Location: Marshfield, WI

Type: Contract to Hire

Hours: 8:00 am - 4:30 pm or 5:00 pm CST (M-F)

 

This is an entry level position responsible for processing all release of information (ROI) specifically medical record requests in a timely and efficient manner ensuring accuracy and providing customers with the highest quality product and customer service. Associate must at all times safeguard and protect the patient’s right to privacy by ensuring that only authorized individuals have access to the patient’s medical information and that all releases of information are in compliance with the request, authorization, company policy and HIPAA regulations.

  

Typical Day 

 

  • Preferred understanding of HIPAA requirements for releasing medical records and medical record requests  
  • Handling inbound and outbound calls, email, fax and other administrative tasks 
  • Assisting walk up patients and/or clients  

 

What We’re Looking For:  

  • Great customer service skills 
  • Administrative/clerical experience 
  • Previous experience working in a medical office environment

 

Responsibilities

  • Receives incoming requests for information and responds to requests by opening mail, assisting walk-ins and telephone inquiries, and retrieving facsimile inquiries in a timely manner.
  • Date stamps all requests and highlights pertinent data to facilitate processing. 
  • Validates requests and authorizations for release of medical information according to established procedures and HIPAA guidelines.
  • Completes release of information requests including retrieving patient’s medical charts and returning charts, copying/scanning medical records accurately and correctly, according to requests, established procedures, and established standards of quality and productivity; and electronically transmits medical record to processing operations.
  • Performs quality checks on all work to assure accuracy of the release, confidentiality, and proper invoicing.
  • Maintains equipment in excellent operating condition (inside and out) and troubleshoot equipment issues with assistance from the Help Desk department.
  • Provides excellent customer service by being attentive, respectful and professional at all times; insures understanding of customer request and follows-through as promised; being proactive in identifying and addressing member concerns, or problems.
  • Demonstrates helpful and effective telephone etiquette and customer service skills by providing appropriate information to callers. 
  • Maintains a neat, clean, and professional personal appearance and observes the dress code established by the Company or the member facility. 
  • Maintains a clean and orderly work area, insures that records and files are properly stored before leaving area, and insures adequate supplies to meet customer requests. 
  • Maintains working knowledge of the current state laws regarding fee structure, and HIPAA regulations as well as facility policies and procedures in regards to release of information. 
  • Ability to maintain regular attendance and punctuality as scheduled. Notifies Manager, Operations and/or Supervisor if unable to adhere to daily schedule.
  • Adheres to all Company time and attendance policies or applicable law covering meal breaks and rest periods. Records all accurate work hours in the Company’s designated time keeping system daily and adheres to the Company’s overtime policy and procedures for requesting time off or change in schedule. 
  • Works within scope of position and direction; willingly accepts assignments and is available to take on additional member facilities and assist with ROI backlogs. 
  • Performs responsibilities in accordance with the Company’s and member facilities policies and procedures and state and federal labor regulations and works to minimize confidentiality breaches. 
  • Maintains confidentiality, information security and ethical behavior when handling all Company and medical records information during transport, storage and disposal. Will not remove medical records information from member site unless written authorization is provided by the facility’s HIM Director, Company Manager and/or Supervisor and Vice President of Operations. 
  • Attends and participates in required educational training sessions and staff meetings as scheduled and assigned. 
  • Ability to adapt to change and respond to difficult and challenging situations in a professional manner.
  • Accepts new assignments willingly to meet business needs. 
  • Communicates with Manager on an on-going basis, providing information and data as requested including member’s changing needs and requests. 
  • Promptly reports to Manager any customer service concerns and/or any potential HIPAA violations whether actual or perceived. 
  • Informs Manager of site or work difficulties, special project requests from facility, and fluctuating volume in daily workload. 
  • Ability to accurately and efficiently utilize a computer for data input, retrieval of data and all other tasks associated with release of information services and time reporting. 
  • Ability to work with minimum supervision, organize workload and prioritize work tasks to meet production goals. 
  • Ability to recognize emergency situations within context of job duties and communicate potential issues to Supervisor and/or Manager, Operations.
  • Maintains knowledge of safety procedures to ensuring a safe work environment and reports safety concerns to Supervisor and/or Manager, Operations 
  • Maintains a current and valid driver’s license and insures personal automobile insurance is in force and will be maintained, in at least the amounts required by state law, on any automobile or transportation that is use in connection with Company duties. 
  • Checks the Company’s and other assigned email and communication systems such as REP Online and member assigned email on a daily basis. Utilizes assigned tools within established guidelines. Performs other tasks as assigned including but not limited to working at facilities within 50 miles of principal site as business needs arise. 
  • Adheres to the Company’s Code of Conduct and business standards.

 

 

Qualifications

  • A High School Diploma or GED is required.
  • Must be able to communicate effectively in the English language.
  • Administrative experience in an office setting; previous release of information, medical records, or other related experience in a healthcare environment is preferred.
  • Proven customer service experience and/or training.
  • Ability to effectively use computer software and technology as required by the member facility including Microsoft Word and Excel
  • Ability to understand and become knowledgeable of Release of Information standards, policies & procedures and HIPAA regulations and to complete work in compliance of these and other standards.
  • Ability to read and comprehend simple, healthcare terminology
  • Effective verbal and written communication skills.
  • Effective organizational skills a must
  • Ability to use fax, copier, microfilm machine, and multiline phone system and other required work tools

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Area Health Information Specialist

Chicago IL

Base Pay: 13.77 per HOUR

Title: Area Health Information Specialist Type: Contract to Hire Location: Chicago, IL Hours: (M-F) 8:00 am - 4:30 pm CST   Position Highlight...

Title: Area Health Information Specialist

Type: Contract to Hire

Location: Chicago, IL

Hours: (M-F) 8:00 am - 4:30 pm CST

 

Position Highlights 

  • Location: This role will be performed at multiple medical facilities as needed in Greater Chicago area.
  • Tasks: Traveling to different sites processing Medical Records Requests for Patients, Answering Customer Calls, Updating medical records.
  • Required Experience: Must be open to Traveling to different locations, Understanding of HIPAA requirements for releasing medical records. Customer Service, Healthcare Information. 

 

This position is responsible for processing all release of information requests in a timely and efficient manner ensuring accuracy and providing customers with the highest quality product and customer service. Associate must at all times safeguard and protect the patient’s right to privacy by ensuring that only authorized individuals have access to the patient’s medical information and that all releases of information are in compliance with the request, authorization, company policy and HIPAA regulations. This position will require travel to various client sites during the course of the day.

 

Responsibilities

  • Receive and process requests for patient health information in accordance with Company and Facility policies and procedures. 
  • Maintain confidentiality and security with all privileged information.
  • Maintain working knowledge of Company and facility software.
  • Adhere to the Company's and Customer facilities Code of Conduct and policies.
  • Inform manager of work, site difficulties, and/or fluctuating volumes.
  • Assist with additional work duties or responsibilities as evident or required.
  • Consistent application of medical privacy regulations to guard against unauthorized disclosure.
  • Responsible for managing patient health records.
  • Responsible for safeguarding patient records and ensuring compliance with HIPAA standards.
  • Prepares new patient charts, gathering documents and information from paper sources and/or electronic health record.
  • Ensures medical records are assembled in standard order and are accurate and complete.
  • Creates digital images of paperwork to be stored in the electronic medical record.
  • Responds to requests for patient records, both within the facility and by external sources, retrieving them and transmitting them appropriately.
  • Answering of inbound/outbound calls.
  • May assist with patient walk-ins.
  • May assist with administrative duties such as handling faxes, opening mail, and data entry.
  • Must meet productivity expectations as outlined at specific site.
  • May schedules pick-ups.
  • Other duties as assigned.

 

Qualifications

Required

  • High School Diploma or GED.
  • Must be 18 years of age or older.
  • Able to travel local/regionally 75% or more of the time.
  • Ability to commute between locations as needed.
  • Able to work overtime during peak seasons when required.
  • Basic computer proficiency.
  • Comfortable utilizing phones, fax machine, printers, and other general office equipment on a regular basis.
  • Professional verbal and written communication skills in the English language.
  • Detail and quality oriented as it relates to accurate and compliant information for medical records.
  • Strong data entry skills.
  • Must be able to work with minimum supervision responding to changing priorities and role needs.
  • Ability to organize and manage multiple tasks.
  • Able to respond to requests in a fast-paced environment.

Preferred

  •  Experience in a healthcare environment.
  • Previous production/metric-based work experience.
  • In-person customer service experience.
  • Ability to build relationships with on-site clients and customers.
  • Comfortable bringing new ideas, process improvement suggestions, and feedback to internal stakeholders.

 

 

 

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Operations Manager

Topeka KS

Base Pay: 55000.00 per YEAR

Title: Operations Manager Type: Contract to Hire Location: Topeka, KS Hours: (M-F) 8:00 am - 5:00 pm EST   The Operations Manager is responsib...

Title: Operations Manager

Type: Contract to Hire

Location: Topeka, KS

Hours: (M-F) 8:00 am - 5:00 pm EST

 

The Operations Manager is responsible for planning, leading, organizing and executing operations to maximize productivity while meeting all client and regulatory service requirements This position focuses on customer service, growing, strengthening and retaining client relationships while providing guidance and leadership for regional associates.

 

Typical Day  

  • Frequent Travel to different locations within the surrounding (Topeka, Kansas as well as Pocatello, ID) area (83201, 83204,66615, 66621) . Travel Expense reimbursed. 
  • Leaderships and Managing Daily Operations
  • Understanding of HIPAA and Release of Information requests 
  • Training, coaching, developing and hiring of staff

 

Responsibilities

  • Implement industry best practices to maximize productivity as measured by correctly completed medical information request per unit of time
  • Establish site, team, and individual performance objectives to include productivity, quality, and customer satisfaction
  • Create, and manage multiple full-service or clinic route accounts within the district.
  • Escalates customer issues/concerns/problems in a pro-active and timely manner to retain an account.
  • Demonstrates a solid understanding of the meaningful operational metrics and utilizes this information to manage his/her book of business.
  • Monitors monthly franchise financial statements
  • Works with the field supervisors and staff to achieve desired results on expenditures, productivity, and volume.
  • Coordinates with Sales & Account Management to introduce and market new products and services offered by the Company
  • Recruits and hires competent, qualified staff commensurate with defined job responsibilities.
  • Ensures that staff is oriented, trained and the competence of staff is assessed (including but not limited to ROI & HIPAA), maintained, demonstrated and improved continually.
  • Understand and utilize company method of compensation for the representatives and administer bi-weekly time management.
  • Conducts accurate, meaningful & timely performance appraisals; issues commendations; conducts performance improvement progressive disciplinary actions and makes recommendations for discharge actions and such recommendations will be given particular weight; and carries out all other personnel actions fairly and consistently, according to policies, procedures and laws/regulations.
  • Troubleshoot equipment issues and work with Help Desk to resolve all escalated matters.
  • Carries out responsibilities in accordance with company policies and procedures and applicable regulations, including HIPAA, state/federal regulations related to operations, and labor regulations.
  • Maintain professional behavior at all times
  • Confidentiality
    • Responsible for upholding security and confidentiality regulations, and facility policies and procedures for access and review of all medical records.
  • Customer Service Skills
    • Coordinates with Sales/Account Management to conduct monthly customer account review meetings in person with all franchise accounts as well as checking in by telephone as needed, ensuring that their needs are met, if not exceeded.
    • Reviews HIM Director’s assessment of account performance and employee performance.
    • Responds to concerns in a timely and professional manner.
    • Performs other duties as identified and/or assigned.

 

Qualifications

  • A High School Diploma or GED is required
  •  Bachelor’s degree in Business/Medical Management or equivalent experience
  • Minimum of 2 years management experience in a healthcare environment preferred
  • Must have valid driver’s license
  • Driving record and Proof of Insurance that is acceptable per company’s driver policy Internal Employment Opportunity
  • Professional office/customer service experience
  • Proficient knowledge of Microsoft Office including Word and Excel
  • Knowledge of medical business office or healthcare revenue cycle software is a plus
  • Must be motivated self-starter, proactive, a leader, and have a positive outlook/outgoing personality
  • Must be able to handle multiple tasks at one time
  • Typing skills (50 wpm)
  • Must be able to use fax, copier, microfilm machine
  • Must be willing to learn new equipment and new processes quickly
  • Must have strong analytical skills
  • Must have excellent leadership and good decision-making skills
  • Ability to travel at least 60% of the time

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