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Bilingual Customer Service Rep

Alcoa, TN

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Description

Bilingual Customer Service Rep

Alcoa, TN

RemX is proud to represent a reputable/solid Heavy Parts distributor in the Alcoa area seeking a dynamic Bilingual Customer Service Rep!

The Rep works as a member of the Sales Team to assist customers with quote requests, part number lookup, orders and other various inquiries.  The position also requires correspondence with multiple vendors and shipping companies to ensure complete order fulfillment and customer satisfaction.

This position is Temp to Hire! Hours are Monday-Friday, 8:00am-5:00pm with no evenings or weekends.

They also offer free family medical insurance, and have transitioned to an employee-owned company!

Pay is $16.00-20.00 / hr depending on experience.

Duties

  • Provide pricing and availability to customers through various communication methods
  • Process customer orders and communicate expected delivery date
  • Assist customers with returns, shipping issues or discrepancies with parts
  • Provide technical information regarding part inquiries to customers
  • Communicate and work effectively with multiple vendors
  • Maintain a high level of customer service internally and externally

Skills Required

  • 2+ years inside sales/phone experience preferred
  • Strong customer service skills and focus
  • Excellent verbal and written communication skills in English and Spanish
  • Thorough documentation skills
  • General product and mechanical knowledge of heavy equipment parts
  • Ability to learn and retain specific information in a fast paced environment
  • Ability to work within a team structure
  • Problem solving and resourcefulness
  • Strong data entry skills
  • Ability to stay focused on work at hand without being prompted

What Does It Mean to be Employee-Owned?

Our employees own 100% of the company's stock through an Employee Stock Ownership Plan (ESOP). The ESOP provides additional benefit to our employees by enhancing the company's established retirement savings plan. Instead of paying corporate taxes, the tax liability is put back in to the company, which strengthens its ability to serve customers. Employee-owned companies are less likely to be acquired, which creates an environment focused on long-term relationships for employees and customers

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