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WFH Help Desk CSR Arizona Only

Scottsdale, AZ

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Description

Work from Home

Job Duties include:

  • Scheduled implementation calls with new customers that consist of training on specific features, shadowing, hand holding, network verification (ensuring it can handle VoIP)
  • Obtain pertinent information about contacts and authorized users.
  • Follow the pre-defined Onboarding process; meeting SLAs and ensuring the Customers expectations are managed at the start of the Onboarding process
  • Be able to quickly identify and react to out-of-procedure information
  • Meet or exceed productivity metrics while enhancing the customer experience
  • Resolve immediate escalations to ensure customer satisfaction Qualifications:
  • Ability to listen, analyze, troubleshoot and to resolve common customer inquiries

Job Requirements

Qualifications:

IT Degree or related field in leu of experience.

  • Customer service
  • Strong organizational and time management skills
  • Excellent verbal and written communication skills
  • Confident with communicating via phone
  • Strong focus on detail orientated
  • Flexible; be able to adapt to a fast-paced, changing environment
  • Customer Service
  • Organization
  • Professional Communication
  • Basic computer operating skills (typing, using applications, copy-paste, etc.)
  • Previous call center
  • Telecom
  • ISP - Cox, Version, Century Link
  • Help Desk, App support
  • Attendance, work ethic
  • Problem Solver
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