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$20 hr - Implementation Technician - ** Phoenix, AZ applicants only**

Scottsdale, AZ

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Description

Implementation Technicians needed for an Award-Winning, Nationally recognized Solutions company in Scottsdale, AZ with career path and room for growth opportunities for local Phoenix area applicants only!

 

***This is a work from home opportunity and a great role for individuals that are customer service and results driven, have entry-level IT skills and experience, and looking to grow skillsets in the industry!!***     

 

As the implementation Technician, you will be responsible for:

  • Obtain pertinent information about contacts and authorized users
  • Follow the pre-defined Onboarding process; meeting SLAs and ensuring the Customers expectations are managed at the start of the Onboarding process
  • Be able to quickly identify and react to out-of-procedure information
  • Resolve immediate escalations to ensure customer satisfaction Qualifications
  • Meet or exceed productivity metrics while enhancing the customer experience

Job Requirements

Requirements:

  • Strong organizational and time management skills
  • Excellent verbal and written communication skills
  • Listen, analyze and troubleshoot to resolve common customer inquiries
  • Confident with communicating via phone
  • Strong focus on detail orientation
  • Flexible; be able to adapt to a fast-paced, changing environment competencies
  • Customer Service
  • Professional Communication
  • Basic computer operating skills (typing, using applications, copy-paste, etc.)
  • Microsoft Word and Excel
  • IT Degree desirable
  • Bilingual desirable (Spanish/French)

 

Monday – Friday Schedule!

Growth path within 6 to 9 months of hire!

 

For consideration of this role, you must apply (Visit RemX.com and search for Title/MOS Code 774682).  You can also email your resume to debbie.kempf@remx.com.  In your email, reference: Job ID 774682 - Implementation Tech

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