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Customer Service Representative (Bilingual Preferred) - $17 hr - Phoenix, AZ

Phoenix, AZ

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Our client is a nationwide Risk Management service that is seeking  dependable, Customer Service Representatives (CSR) for their Phoenix office (85034) for immediate consideration.  The Customer Service Rep will play a very important role for patients who have been injured on the job and will need guidance from the CSR to confirm appointments, and coordinate with other providers to make sure they have what they need for patients to be seen in a timely manner.



  • Making outbound calls to patients to get them transferred to a scheduler or completing a prescreening
  • Making outbound calls to providers (physical therapy) to ensure they have what they need for the patient to be serviced at the time of appointment
  • Making outbound calls to providers (physical therapy) to follow up after the appointment and get the paperwork to keep the case current
  • Make outbound calls to providers to schedule appointments (radiology or Physical Therapy)
  • Make changes/updates to cases and contact case managers 
  • Confirm appointments with patients, reschedule if needed
  • Receive new prescription information from providers regarding physical therapy and/or next steps  

Job Requirements


  • High School Diploma or GED
  • Preferred telephone customer service experience
  • Good communication skills
  • Bilingual


Monday - Friday schedule!  No weekends!!

Weekly pay and benefits offered!!!


For immediate consideration of the role, visit to apply, and search Title/MOS Code 774729.  You can also email your resume for consideration to and reference: JOB ID 774729 - CSRPHX

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