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Call Center Representative

Pompano Beach, FL

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Description

Reputable organizations in Pompano is seeking for experienced Customer Service Representative/ Call Center Experience.

Customer Service Responsibilities Include:

Main Job Tasks and Responsibilities

  • Assist in taking customer Service Calls
  • Deal directly with customers either by telephone or electronically
  • Respond promptly to customer inquiries
  • Obtain and evaluate all relevant information to handle inquiries and complaints
  • Direct requests and unresolved issues to the designated resource
  • record details of inquiries, comments and complaints
  • Communicate with the customers regarding quotes that are needed to complete the repair to their equipment
  • Be available to provide updates to the customer and/or associates when they have questions in regards to the service calls

Schedule: Tuesday -Saturday 8:00AM-4:30PM 

POSITION IS NOT REMOTE***

Job Requirements

Key Competencies

  • Great interpersonal skills
  • Excellent communication skills - verbal and written
  • Problem analysis and problem-solving
  • Great attention to detail and accuracy
  • Excellent customer service orientation
  • Adaptability, Initiative and high stress tolerance

We offer Full Benefits Medical, Dental, Vision.
Referral bonus
Free online Career Focused Courses while working for us!

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