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Returns Coordinator

Carrollton, TX

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Description

 RemX is hiring for one of our AMAZING for a major auto products company in Carrollton, TX and looking for a Returns Coordinator. Do not miss this opportunity! APPLY TODAY & START TOMORROW!!!!

Responsibilities:

  • Handle all returns in accordance with companies processes and guidelines, these include and are not limited to: walk-in customers, quick portal, customer service emails, customer calls/faxes, etc.
  • After inspection, verification, and Bin assignment, issues credit memo.
  • Assists with damaged items – determines if defective or damaged in transit and follows company policy.
  • Help locate “missing” parts” (parts that should be delivered to customer on truck but cannot be located) by contacting drivers, cross dock leads, and customers – communicate with warehouse and sales – give updates. Scenarios include: the part is on the wrong truck, still on the correct truck but overlooked, delivered to the wrong customer or delivered to the correct customer who just overlooked it.

 

Job Requirements

Requirements:

  • Strong computer skills with experience in MS Outlook, Word and Excel.
  • Must be able to complete data entry tasks with accuracy.
  • Ability to accurately perform basic math functions.
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