RemX is hiring for one of our AMAZING for a major auto products company in Carrollton, TX and looking for a Returns Coordinator. Do not miss this opportunity! APPLY TODAY & START TOMORROW!!!!
- Handle all returns in accordance with companies processes and guidelines, these include and are not limited to: walk-in customers, quick portal, customer service emails, customer calls/faxes, etc.
- After inspection, verification, and Bin assignment, issues credit memo.
- Assists with damaged items – determines if defective or damaged in transit and follows company policy.
- Help locate “missing” parts” (parts that should be delivered to customer on truck but cannot be located) by contacting drivers, cross dock leads, and customers – communicate with warehouse and sales – give updates. Scenarios include: the part is on the wrong truck, still on the correct truck but overlooked, delivered to the wrong customer or delivered to the correct customer who just overlooked it.