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Entry Level - Early Customer Account Representative - Onsite Position

Cypress, CA

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Description

Entry Level -  great schedule - growth opportunities!

 

For immediate consideration please send resume to viviana.meza@remx.com (title: Account Representative - Cypress CA)

The Company leader in leasing and financing solutions for automobiles is looking for an Early Customer Account Representative. This position will assist customers with bringing their accounts current will also identify root cause of customer delinquency and generate effective solutions for the company and the customer

 

Job Duties

  • Auto-Dialer Collections – make outbound/receive inbound calls on accounts that are 5-29 days past due (approximately 100+ phone calls daily)
  • Identify root cause of customer delinquency  
  • Conduct minimal skip tracing necessary to prepare account for next level of collections
  • Effectively contribute to increasing Customer Satisfaction scores (meet qualitative objectives)
  • Become a productive member of the department (meet quantitative objectives)
  • Maintain enthusiastic and positive attitude

 

Job Requirements

  • Good communication skills.
  • Experience with customer service and problem resolution preferred.
  • Bilingual is a plus.
  • Able to multi-task (ability to talk and type simultaneously is a must)
  • Self-starters
  • Eager to learn
  • Must pass a criminal background + drug screen

 

Benefits

  • Paid Training 2-3 weeks 8am-5pm 
  • Schedule Monday through Thursday: 8am – 5pm or 11am – 8pm and Friday: 8 AM – 5 PM
  • Two Saturdays per month: 8 AM – 12 PM
  • Must be flexible, schedule may change with business needs
  • Type of Hire: Temp to hire
  • Location: Onsite in Cypress > CA > 90630
  • Pay Rate: $19.20 
  • Pay Rate Bilingual: $19.70/hour (Spanish, Mandarin, Cantonese, Korean,etc)
  • Extensive opportunities for growth
  • Amazing benefits
Apply Now