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CSR - Work from Home - Lenexa, Kansas

Lenexa, KS

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Description

Start date: 10/25!

Work From Home!

40 Hours a week, working hours would be between 7:00 AM – 6:00 PM CST w/ rotational weekend - 100% attendance is required for the first 60 days.

 

Spanish Bilingual is preferred, but not required. This does pay $1 more per hour.

Training hours: 7am-4pm CST, after 2 weeks of training onsite, you will be allowed to continue working from home.

 

The Role:

The Patient Team is an inbound call center for patients needing assistance with medical testing. We serve a wide variety of patients, some of which are experiencing illness and trauma at the time of their call, a high level of emotional intelligence is needed to effectively communicate with these patients.

The Customer Care Representative on the Patient Team is pleasant and empathetic (Think of how you would want a beloved family member or friend in that situation to be treated). This role is responsible for answering inbound calls including requests for copy of test results, making an appointment at our Patient Service Centers, and information about what to expect and prepare for their visit to a diagnostics patient center.

Customer Care Representatives can expect to take approximately 100 inbound calls per day with the focus being on high-quality service. De-escalation skills and compassion are a must to thrive in this role, some patients could be distressed by the results of testing.

Job Requirements

Requirements:

HSD or GED is required

1+ year of call center experience

1+ year of office healthcare and/or medical experience

Bilingual Spanish skills preferred but not required

Ability to type 25 wpm

Ability to maneuver through multiple screens/applications and browsers

Drug screen & criminal background 

 

Empathy, compassion, and patience

 

Work Environment: Experience in a call center is preferred, but not required. We place importance on high quality experiences versus activities. We value quality work as every action taken by the patient services team is to facilitate access to the patients test results so they can take an active role in their health journey. Candidates should have Ability to maintain a professional demeanor, practicing strict confidentiality on all platforms for all sensitive information.

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