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Call Center Customer Service - Hybrid Onsite Role

San Diego, CA

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Description

A growing lender in Kearny Mesa is in need of a Customer Serivce Call Center team member to assist customers with questions about their mortgage loan.

We have multiple openings!

 

•    Job Title: Customer Care (Outbound / Inbound Calls)

•    Company: A Nationwide Lender based in San Diego 

•    Assignment start date:  9/27/2021 

•    Location: San Diego 92111 (this is an on-site role initially for training, however through the duration of the project will have the opportunity to move remote or partial remote)

•    Duration:  We have Multiple openings. Some are a temporary-to-hire, others are long term ongoing contract for 6+ months.  Duration is dependent on Volume of Work in the Department and also based on performance (we have had many people hired in this department) 

•    Hours: Mon-Fri, 8-5, 40 hours per week (there is flexibility to have an earlier or later start time)

•    Pay Rate: $18/hr - $19/hr depending on experience 

•    Background Check Requirements: Misdemeanor/Felony background check, education verification and employment verification will be conducted prior to start date. Must provide documentation for I-9 eligibility to work in the U.S.  (we do not provide sponsorship)

•    Job Summary: This is a Customer Service role that is responsible for communicating via inbound and outbound calls with Borrowers (Borrowers are home owners that have a home loan with the company) and sharing information about possible Loss Mitigation workouts.  This team member will need high touch customer service skills as they may be contacting borrowers in distress.  The team member will get trained on the  documents/ requirements for these specific non-conventional loan workouts. Prepare complete and accurate call notes, written documentation, etc., and update customer files in system. Communicate effectively with individuals/teams to ensure high quality and timely response. May also be mailing documents through MS Word/Outlook, corresponding with customers and vendors by email, and also managing data through Excel spreadsheets along with updating document portals.  Other clerical support duties as assigned as new programs roll out.  There is a high volume of loans and work to get done which may create additional job duties and other opportunities on the team.  

Job Requirements

Key Attributes and  Experience Needed: 

  • Great Communication Skills
  • Experience working in Customer Service over the phone
  • Patient
  • Able to be flexible with changing work priorities
  • Positive “can-do” attitude
  • Computer Aptitude
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