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Customer Service Onsite Position - Call Center - Automobile industry

CYPRESS, CA

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Description

Looking for entry-level position in customer service, customer accounts and/or automotive finance.

 Looking for a company with great benefits and career growth opportunities?

No weekends!

 

  For immediate consideration please send resume to viviana.meza@remx.com (title: Customer Service - Cypress CA)

The Company leader in leasing and financing solutions for automobiles is looking for a Customer Service Representative. This position will Handle inbound Customer Service calls to assist with account updates, monthly payments, quotes among other services.

Job Duties

  • Handle inbound Customer Service calls (approximately 60+ phone calls daily)
  • Assist customers with account updates (Due Date Changes, Address Changes, Name Changes, Extension Requests)
  • Assist customers with monthly payments
  • Provide payoff quotes to customers and dealerships
  • Assist customers with their HFS/AFS.com accounts
  • Effectively contribute to increasing Customer Satisfaction scores (meet qualitative objectives)
  • Become a productive member of the department (meet quantitative objectives)
  • Maintain enthusiastic and positive attitude
  • Attendance – being here on time ready to work at the start of the shift

Job Requirements

  • Good communication skills.
  • Experience with customer service and problem resolution preferred.
  • Bilingual is a plus.
  • Able to multi-task (ability to talk and type simultaneously is a must)
  • Self-starters
  • Eager to learn
  • Must pass a criminal background + drug screen

Benefits

  • Training 2-3 weeks  
  • Monday through Friday: 8am – 5 pm and 9am-6 pm
  • Must be flexible, schedule may change with business needs
  • Type of Hire:  Temp to hire
  • Location: Onsite in Cypress > CA > 90630   
  • Pay Rate: $19.20/hour
  • Pay Rate Bilingual: $19.70/hour (Spanish, Mandarin, Cantonese, Korean,etc)  
  • Extensive opportunities for growth
  • Amazing benefits
Apply Now