Looking for entry-level position in customer service, customer accounts and/or automotive finance.
Looking for a company with great benefits and career growth opportunities?
For immediate consideration please send resume to firstname.lastname@example.org (title: Customer Service - Cypress CA)
The Company leader in leasing and financing solutions for automobiles is looking for a Customer Service Representative. This position will Handle inbound Customer Service calls to assist with account updates, monthly payments, quotes among other services.
- Handle inbound Customer Service calls (approximately 60+ phone calls daily)
- Assist customers with account updates (Due Date Changes, Address Changes, Name Changes, Extension Requests)
- Assist customers with monthly payments
- Provide payoff quotes to customers and dealerships
- Assist customers with their HFS/AFS.com accounts
- Effectively contribute to increasing Customer Satisfaction scores (meet qualitative objectives)
- Become a productive member of the department (meet quantitative objectives)
- Maintain enthusiastic and positive attitude
- Attendance – being here on time ready to work at the start of the shift