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Call Center Supervisors- WORK FROM HOME - Raleigh

Raleigh, NC

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Description

Work from home - open to Raleigh NC residents or Phoenix Metropolitan Area residents.   

Top 10 Fortune 500 Company seeking Remote Supervisors for their call center.    

Interviewing now for an immediate start 

Duties Include:

  • Supervising a team of about 25 call center agents.
  • Calls are on behalf of corporate clients dealing with prescription health insurance benefits. 
  • Monitoring KPIs and Metrics
  • Assisting in program roll outs
  • Sharepoint, Salesforce, Excel 
  • Reporting , lots and lots of reporting internally and to the Client 
  • Daily/Weekly meetings with leadership to identify and improve operations

 

Job Requirements

Requirements:

  • 2+ years Call center Leadership experience
  • Able to motivate remote staff and keep them responsible.  
  • Health care or finance industry or any other highly regulated industry experience such as banking or finance 
  • Ability to manage team virtually
  • Proficiency in Excel, MS Office, WebEx, Sharepoint or Salesforce a big plus 
  • Direct Client interaction 
  • BA degree preferred, HSD required. 

Feel free to email me directly GD9@remx.com for immediate interview.  

Apply Now