Work from home - open to Raleigh NC residents or Phoenix Metropolitan Area residents.
Top 10 Fortune 500 Company seeking Remote Supervisors for their call center.
Interviewing now for an immediate start
- Supervising a team of about 25 call center agents.
- Calls are on behalf of corporate clients dealing with prescription health insurance benefits.
- Monitoring KPIs and Metrics
- Assisting in program roll outs
- Sharepoint, Salesforce, Excel
- Reporting , lots and lots of reporting internally and to the Client
- Daily/Weekly meetings with leadership to identify and improve operations
- 2+ years Call center Leadership experience
- Able to motivate remote staff and keep them responsible.
- Health care or finance industry or any other highly regulated industry experience such as banking or finance
- Ability to manage team virtually
- Proficiency in Excel, MS Office, WebEx, Sharepoint or Salesforce a big plus
- Direct Client interaction
- BA degree preferred, HSD required.
Feel free to email me directly GD9@remx.com for immediate interview.