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Help Desk T1 | REMOTE

Atlanta, GA

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Description

RemX is looking for experienced Help Desk Support Representatives! Work for a retail based company offering First Level Technical support for their corporate team while working from home!

  • Title: Help Desk 
  • Employment Type: Contract to Hire
  • Location: Work from home!
  • Salary English: $18.51/hr 
    • Shift: 6:30 AM - 3:30 PM ET  - with flexibility

Job Responsibilities:

  • Meets contact center goals and service level by utilizing established service techniques
  • Identify and handle store phone inquiries completely and accurately
  • Resolve customer complaints and problems to the satisfaction of the user
  • First level support for:
    • Telecom and network issues
    • Incidents related to in-house applications
    • Incidents related for Microsoft Office, Citrix and other applications
  • Maintain accurate user data including documentation of discussions, issues, user requests or other relevant information into Contact Center systems as required and managing/prioritizing workload
  • Observant in reporting unusual circumstances or possible security concerns in the field to management
  • Ability to work independently, adhere to work schedule and manage regular duties with minimal supervision
  • Ability to diagnose the cause of problems in a complex environment and to provide effective solutions quickly (Based on in house documentation).

Job Requirements:

  • High school diploma or a GED required | Technical Degree preferred
  • Minimum 6 months of customer service or help desk experience
  • Demonstrate excellence with listening, verbal and written communication skills
  • Ability to handle repetitiveness of calls from customers
  • Proficient Typing Skills
  • Retail Experience and or IT experience is a plus
  • Working knowledge of Computers, Microsoft Outlook, Excel – advanced technical troubleshooting
  • Working knowledge of Windows XP or WEPOS
  • Experience with Epicor Retail Suite is a plus
  • Microsoft Windows, A+ or Cisco Certifications are a plus

Job Requirements

Job Requirements:

  • High school diploma or a GED required | Technical Degree preferred
  • Minimum 6 months of customer service or help desk experience
  • Demonstrate excellence with listening, verbal and written communication skills
  • Ability to handle repetitiveness of calls from customers
  • Proficient Typing Skills
  • Retail Experience and or IT experience is a plus
  • Working knowledge of Computers, Microsoft Outlook, Excel – advanced technical troubleshooting
  • Working knowledge of Windows XP or WEPOS
  • Experience with Epicor Retail Suite is a plus
  • Microsoft Windows, A+ or Cisco Certifications are a plus
Apply Now