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Call Center Representative

Louisville, KY

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RemX is seeking experienced Call Center Representatives for a Pharmaceutical company. This job requires that you must be in the Louisville, KY area and work onsite.


  • Start Date: 11/15/21
  • Pay rate is $17.00 an hour (weekly pay) and a $400.00 bonus with contract completion.
  • Casual Dress Code
  • Flexible Work Schedule after 2 week training
  • Seasonal and Temp to Hire Opportunities
  • We offer referral programs and online classes to help improve your skills or college level classes.
  • Friendly work environment and a place to grow your career.



The Re-Enrollment Advocate supports the annual enrollment process for patients accessing coverage for their prescribed medications through inbound and outbound telephone support, as well as administrative functions. This role is a seasonal call center position. Schedules are flexible. Training and work are onsite in the call center. Work hours range from 8am to 8pm, Monday through Friday.



  • Review and process patient’s enrollment forms to the Patient Assistance Program (PAP)
  • Assist patients on the phone with PAP program enrollment by verifying the pre-screening and qualifying tasks.
  • Notify patients and healthcare providers of approvals, denials, and any next steps needed to continue the enrollment process
  • Schedule treatments to be sent to the patient or patient’s healthcare provider
  • Support inbound and outbound phone lines for the PAP program
  • Communicate daily with patient/authorized representative on eligibility based on PAP criteria and healthcare providers to manage expectations.
  • Contact patient/authorized representative to determine supplementary information needed to enroll into the manufacturer’s PAP program.


Job Requirements


  • High school diploma or equivalent
  • Two (2) years of work experience in a customer service or customer focused role
  • Six (6) months of work experience in a call center environment.


For immediate consideration, please e-mail your resume to:


Let's get you a job you can grow in!


About RemX- The professional staffing division of EmployBridge, America's Leading Workforce Specialist:


When our Talent is looking for their next opportunity, we know they are not just looking for their next paycheck. Our Recruiters are experts in their specialized fields and understand that making the right match between the candidate and the company, is the key to long term success.


We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

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