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$21/hr CSR for Home and building repairs

Denver, CO

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Description

In-office position downtown near Ball Arena, Speer Blvd & Auraria Pkwy.   

Full time shifts start between 7:30 AM and 8:30 AM .    3 month temp to hire for training. 

We are expanding and adding 3 in-bound CSR to coordinate HVAC and water repair projects.

This role is called a Job Management Specialist.  This team will :   

  • Manage work orders from start to finish for HVAC issues (repair, replacement) 
  • Create work orders
  • Schedule and Dispatch contractors,
  • Communicate with brokers/REO specialists, and maintain that relationship and all follow up. 
  • Log interactions within contractual service levels
  • Ensures jobs are moving through the process within terms of Service Level Agreement
  • Maintain all client facing and company expectations
  • Respond to incoming calls and emails within 1 hour of receipt 
  • Assist in development of our newest services such as plumbing and electrical.
  • Additional projects/activities to support ongoing business needs

Plan on being on the phone a lot, coordinating everything as you speak with both contractors and the homeowners.  

 

Job Requirements

  • If you have Call center experience in something like Mortgage Loan processing, Auto Claims or HOA management, and are up for a challenge  We can train you.
  • Experience in property and construction/ refurbish/ repair industry
  • Knowledgeable of industry standard job management practices and procedures 
  • Project Management software tools –preferred
  • MS Office proficiency : Excel, Word, PowerPoint, & Outlook - Email/scheduling, spreadsheets
  • Excellent relationship management and negotiation skills
  • Able to problem solve, de-escalate and resolve conflicts 
  • Organized with ability to prioritize and manage time 
  • Good judgement & decision-making with ability to apply discretion 
  • Ability to work flexible hours to accommodate account/client needs
  • HSD or GED required, 2 yr degree a plus!  
  • OSHA 10 or 30 training.  For candidates without this, you will have to take the training/certification on line  (the company will pay for this )

$20/hr to $22/hr DOE.   Tempe to hire  Start 11/8.    Feel free to email me directly at gloria.dambrisi@remx.com 

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