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Data Specialist

Louisville, KY

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Description

Our client is looking for a Data Specialist with Salesforce Service Cloud experience.  This is a long term contract position.  It is 100% remote.  

Responsibilities:

  • Interact with business users--across all levels of the organization
  • To consolidate information from dozens of internal and potentially external source systems and third-party enrichment data, create master-level supplier classification and mapping relationships, access, synchronize and publish data and apply data stewardship and governance approaches across hierarchies, tasks and overall classifications.
  • Develop business process and procedures to on-board new consumer and maintaining of consumer information
  • Establish data quality rules within Salesforce Service Cloud for on-going data quality needs.
  • Creation of documentation on data elements, business process, design and functional flow.
  • To promote effective governance and risk mitigation with extensible consumer data management. profile management, risk driven consumer segmentation, and ability to integrate with third-party supplier information services. 
  • Facilitate requirement gathering meetings, communicate complex business needs into clear, actionable systems requirements, researches and evaluates alternative solutions (Salesforce Data Discussions, Zero Distance, Call Centers)

Job Requirements

Skills:

  • Strong knowledge of consumer structure:
    • Experience with customer data and entitlements
    • Ordering methods of customers
    • Strong understanding of OSB – Order, Ship, Bill process
  • 2-5 years - Salesforce Service Cloud Experience
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