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Desktop Support Specialist

Norristown, PA

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Description

RemX is looking for a Desktop Support Specialist in the local Philadelphia , PA area - PLease apply today : 

 

Responsibilities for Desktop Support Specialist Complete detailed reports listing requests to technical assistance, steps taken to resolve them, and the specific dates/individuals involved

• Act as the initial point of contact for all computer and system related concerns from all employees • Resolve technical issues related to network interruptions

• Maintain installed PCs, networks, telephone systems and peripherals with routine maintenance

• Perform on-site analysis, diagnosis, and resolution of complex desktop problems for end users, and recommend and implement corrective solutions, including off-site repair for remote users as needed.

• Where required, administer and resolve issues with associated end-user workstation network software products.

• Receive and respond to incoming calls, pages, and/or work orders regarding desktop problems.

• Build and install PCs, telephone systems, wireless networks, and peripheral devices (such as printers, scanners, mobile/smart phones) related to desktop infrastructure, in accordance with department standards

• Ensure that desktop connections, ie. network jacks are in proper working order.

• Prepare tests and applications for monitoring desktop performance, then provide performance statistics and reports.

• If necessary, liaise with third-party support and PC equipment vendors. Qualifications for Desktop Support Specialist

 

• Industry-specific certification in relevant computer languages or software may be required  through company help desk software, in addition to other remote access desktop programs • Accept constructive criticism and customer feedback regarding their experience with software or IT

Job Requirements

RemX is looking for a Desktop Support Specialist in the local Philadelphia , PA area - PLease apply today : 

 

Responsibilities for Desktop Support Specialist Complete detailed reports listing requests to technical assistance, steps taken to resolve them, and the specific dates/individuals involved

• Act as the initial point of contact for all computer and system related concerns from all employees • Resolve technical issues related to network interruptions

• Maintain installed PCs, networks, telephone systems and peripherals with routine maintenance

• Perform on-site analysis, diagnosis, and resolution of complex desktop problems for end users, and recommend and implement corrective solutions, including off-site repair for remote users as needed.

• Where required, administer and resolve issues with associated end-user workstation network software products.

• Receive and respond to incoming calls, pages, and/or work orders regarding desktop problems.

• Build and install PCs, telephone systems, wireless networks, and peripheral devices (such as printers, scanners, mobile/smart phones) related to desktop infrastructure, in accordance with department standards

• Ensure that desktop connections, ie. network jacks are in proper working order.

• Prepare tests and applications for monitoring desktop performance, then provide performance statistics and reports.

• If necessary, liaise with third-party support and PC equipment vendors. Qualifications for Desktop Support Specialist

 

• Industry-specific certification in relevant computer languages or software may be required  through company help desk software, in addition to other remote access desktop programs • Accept constructive criticism and customer feedback reg

Apply Now