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Service Manager for Americas – Scientific and Medical Equipment

Waterbury, CT

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Description

$120-$130k plus bonus – Manage a service department for the Americas – Industry leading scientific and medical equipment manufacturer – Location in Stone Ridge, NY, relocation assistance

 

The Company

  • An international scientific and medical equipment manufacturer, considered a leader in the industry
  • Financially stable and in a strong growth mode; in business for 40+ years
  • Employee focused with strong work/life balance culture

 

The position

  • Excellent compensation: $120-$130k plus bonus, full benefits
  • Lead a team of 25+ Field Service Engineers, in-house repair team and inside technical support team for the Americas
  • Grow and build the team in your vision
  • High value capital equipment for the scientific and medical industries
  • Evaluate, improve and grow a technical national service team
  • Plan and direct the workflow for all support groups to resolve customer’s issues that includes remote and on-site technical support, timely repair programs and ongoing customer service
  • Lead the setting up of product delivery schedule, installation and ensuring an excellent customer experience

 

Note: This position is in Stone Ridge, NY and would need to be in the office daily.  15% travel associated with the position.  Relocation assistance provided

 

Main Job Functions

  • Manage through the use of KPIs.
  • Develop staffing plans, forecasts, and coordination with planning, scheduling, purchasing, and field service to ensure all customer requirements are achieved
  • Review service trends to forecast future capacity requirements
  • Work cross functionally in problem solving within multiple departments
  • Prepare and submit operating and financial reports to management
  • Qualifications / Experience

 

Requirements

  • A Bachelor's degree in a Business / Operations related field or in an engineering-based discipline
  • 5 years manufacturing management experience
  • 3 years managing and directing an equipment service department
  • Knowledge of Operations Management and manufacturing systems
  • Lean, Six Sigma, TPS, or DMAIC experience is preferred
  • 15% travel to customers, suppliers other company sites
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