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Onsite Outbound CSR

Phoenix, AZ

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Description

This role has shifts available of

9am-5:30pm or 9:30am-6pm

  • Type of Hire: Temp to hire
    • (converted at 90 days. cannot miss more than 2 days within those 90 days    
  • Training Length: Four to six weeks
  • Schedule First Day: Monday 8:30am – 5pm
  • Schedule First Week: Tuesday through Friday 8am-4:30pm
  • Schedule beginning second week: Begin long term schedule that can either be 9am – 5:30pm, 9:30am-6pm
  • Dress Code: Business Casual

Job Description Outbound CSR:

  • Making outbound calls to patients to get them transferred to a scheduler or completing a prescreening
  • Making outbound calls to providers (physical therapy) to ensure they have what they need for the patient to be serviced at the time of appointment
  • Making outbound calls to providers (physical therapy) to follow up after the appointment and get the paperwork to keep the case current
  • ***Patients are individuals that have been injured at work and have a current active workers compensation case***

Job Requirements

 

Requirements:

No more than 3 jobs in the last 4 years

good communication skills

HSD or GED

customer service (via telephone) experience or will accept other types of F2F customer service

Screening Requirements:

7 year criminal background 

no drug screen is required

For immediate consideration please email resume to Jenna.Olachea@remx.com.

 

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