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Onsite **Inbound CSR

Phoenix, AZ

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Description

  • Training Length: Four to six weeks
  • Schedule First Day: Monday 8:30am – 5pm
  • Schedule First Week: Tuesday through Friday 8am-4:30pm
  • Schedule beginning second week: Begin long term schedule that can either be 9am – 5:30pm, 9:30am-6pm
  • Dress Code: Business Casual

Job Description CSR Intake:

  • Managing inbound calls from patients trying to call back to get scheduled or answer questions
  • Managing inbound calls from internals colleagues; Case Managers, Nurses in regard to current cases and a status update
  • Managing inbound calls from providers regarding changes in the Rx (amount of physical therapy or new imaging that is needed)

Job Requirements

Requirements:

No more than 3 jobs in the last 4 years

good communication skills

HSD or GED

customer service (via telephone) experience or will accept other types of F2F customer service

Screening Requirements:

7 year criminal background 

no drug screen is required

For immediate consideration please email resume to Jenna.Olachea@remx.com.

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