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Director of National Field Service – Scientific/Laboratory Instruments, Medical Device

Cleveland, OH

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  • $175k - $200k, bonus, full benefits, relocation assistance
  • Newly created due to expansion, take current systems and scale for a national presence (KPI, process, etc.)
  • Lead Field Service Managers, Field Service Engineer Technical that perform service function for medical devices and scientific instruments
  • 45+ year old National service organization that is rapidly expanding due to high level of service and support to extensive client base
  • Central New Jersey – please be within 1-2 hours - Relocation Assistance Available


Please note:

  • This position is located in Central New Jersey and would need to be in the office frequently
  • Relocation assistance provided for the position
  • Must have experience with multiple product lines of medical device and scientific instruments


The Company

  • A national service and support organization, rapidly expanding
  • Financially stable and in a strong growth mode; in business for 45+ years
  • Employee focused with strong work/life balance culture


The position

  • Excellent compensation: $175k - $200k, bonus, full benefits, relocation assistance
  • Lead a national team of 45+ that includes Field Service Managers and Field Service Engineers
  • Newly created position that will allow you to build the team in your vision using and enhancing current systems
  • Plan and direct the workflow for all support groups to resolve customer’s issues that includes remote and on-site technical support



  • 5+ years managing a national service organization for multiple product lines in the medical device and scientific instruments industry
  • Knowledge of Operations Management and scaling national service functions
  • 25% travel to locations for training, support, and ongoing growth
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