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Patient Service Representative

Langhorne, PA

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Patient Service Representative / Patient Account Manager 

Fast growing and employee friendly, with an exciting opportunity for a Patient Service Representative or Patient Account Manager in our newly opened Langhorne location. The primary responsibility of this position is to verify eligibility, pre-certify and ensure compliance with all policies and procedures of insurers, PPO, HMO, Managed Care Companies; etc.; prior to the provision of services to advise patients of any non-covered services/out of pocket expenses. To address any and all questions/concerns from patients/payors regarding services, rights and responsibilities, cost, etc.

Patient Account Manager / Patient Account Representative Essential Functions:

  • Code and prepare work orders for data entry to ensure for timely service to patients
  • Secures necessary documentation to comply with payor requirements
  • Verify benefits and pre-certify services
  • Professional conduct, appearance and communication with patients and co-workers
  • Competence and familiarity with procedures of varied payors
  • Provide patients information courteously and explicitly
  • Assure flow of service from initial contact of device
  • Other duties as assigned

Job Requirements

Patient Account Manager / Patient Services Representative

Skills & Requirements:

The requirements listed below are representative of the knowledge, skill, and/or ability required including computer skills/level.

  • Ability to work independently
  • Ability to exercise judgment and make decisions
  • Excellent communication skills to communicate with patients, physicians, clients, coworkers, and management staff
  • Ability to perform in a high productivity, fast-paced environment
  • Ability to document accurately and concisely
  • Excellent phone and computer skills
  • Ability to maintain sensitive information in confidence
  • Ability to meet deadlines and prioritize diverse responsibilities
  • Proficient in Microsoft applications including but not limited to Outlook, Word, Excel
  • Organized and detail-oriented
  • High school diploma and at least one year of post-secondary education
  • Knowledge of anatomy and medical code is a plus
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