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Patient Services Representative

Willow Grove, PA

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Description

Immediate Opening
Patient Services Representative or Patient Account Manager - Willow Grove, PA

Be the difference. Become a Patient Services Representative or Patient Account Manager.
Here’s your chance to use your medical office training and experience and improve the lives of others as a Patient Services Representative or Patient Account Manager. In this Contract-to-Hire role, you’ll be able to put your skills and training to good use as you demonstrate care and compassion. And, you’ll work with a team of healthcare professionals who are truly valued. This top-tier employer offers excellent benefits and compensation. Put your healthcare career on the fast track and apply today.

Apply now and find out why a recent survey showed that healthcare workers are 5 times more likely to want to work for us than the other guys.

“I appreciate all the encouragement and understanding throughout the process. And, they found me a great job!“  Donna, RemX Associate

As a RemX Patient Services Representative or Patient Account Manager We Offer You:

  • Competitive pay
  • Paid weekly (Direct Deposit or ATM Debit Card available)
  • Access to health benefits and retirement plan
  • A personal recruiter to help with job searches and assistance when at work!
  • Contract-to-Hire Opportunity

Patient Services Representative Role and Responsibilities:

  • Obtains patient information including demographics, prescriptions, insurance, detailed written orders, diabetic shoe paperwork, authorization, and medical notes on an as needed basis.
  • Verifies insurance benefits
  • Completes follow up calls with physicians, insurance companies, and patients
  • Ensures all billing documentation is in the patient’s file before sending to billing
  • Greets patients in the and answers phone calls in a courteous and professional manner
  • Calls patients to advise of financial responsibility and collect co-pays.
  • Data entry
  • Greets patients in the office and answers phone calls in a courteous and professional manner. Routes calls to the appropriate personnel.
  • Maintains electronic scheduling system. Answers incoming phone calls and schedules patients pursuant to practitioner’s instructions. Advises the patient of required documentation. Pulls charts for appointments prior to appointment date and verifies all information.
  • Obtains copies of patient’s insurance cards and other documentation as required for billing, including but not limited to: Prescriptions, Certificates of Medical Necessity, Letters of Medical Necessity, and Pre-authorizations. Contacts insurance companies on an as needed basis to verify insurance coverage.
  • Collects co-pays and/or deposits and when necessary may make financial arrangements with patients via CareCredit. Accurately applies co-pays and deposits in the Futura system. Ensures all documents required for billing are in the file. Places all transactions on log sheet.
  • Maintains patient’s files with all current and pertinent information. Updates all information in the patient’s paper and electronics files. Follows up on all requested patient information and documents request thoroughly.
  • Maintains office supplies and orders additional supplies as needed.

Job Requirements

Patient Services Representative Qualifications and Educational Requirements:

  • Ability to work independently
  • Ability to exercise judgment and make decisions
  • Excellent communication skills to communicate with patients, physicians, clients, coworkers, and management staff
  • Ability to perform in a high productivity, fast-paced environment
  • Ability to document accurately and concisely
  • Excellent phone and computer skills
  • Ability to maintain sensitive information in confidence
  • Ability to meet deadlines and prioritize diverse responsibilities
  • Proficient in Microsoft applications including but not limited to Outlook, Word, Excel
  • Organized and detail-oriented
  • High school diploma
  • Knowledge of anatomy and medical code is a plus
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