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Customer Service Rep

Cypress, CA

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Now Hiring Customer Service Representative!

As a Customer Service Representative, your role will be to focus on providing the correct resolutions for both customers and the business. You will handle customer relationships and assist with their individual service needs whilst delivering best-in-class customer service.

Monday through Friday - 7am to 430pm $18 - $20/hr DOE

Customer Service Representative Duties:

  • Provide service to consumer callers and parts accounts, retailers and wholesalers.
  • Take in-bound calls. Heavy phones. Answer customers’ questions. Assist customers with parts orders and warranty issues. And assist retailers and wholesalers with questions regarding orders.
  • Process payment for repair invoices.
  • Process orders and quotations received by email.
  • Process department mail
  • Reply to email inquiries.
  • Invoice commercial orders
  • Review all orders received on the daily bases.
  • Assist in the warehouse when needed.

Job Requirements

Customer Service Representative Requirements:

  • · 1+ years in order processing inbound call
  • · Ability to communicate well (written and oral) in English.
  • · PC skills (Word and Excel) helpful but will train.
  • · Microsoft Dynamics experience would be helpful.
  • · Must be able to learn our fishing tackle product line (will train).
  • · Must be able to work well with deadlines.
  • · Heavy phone contact with our consumer customers around the nation.
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