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Bilingual Call Center Representative

Sandy Springs, GA

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Description

We are seeking bilingual call center reps in the Sandy Springs area.  Below are all the details. 

Hours: 10:00 am – 7:00 pm (M-F)

Weekends when business needs require a Saturday or Sunday shift

Pay: $19.00 an hour

Location: Sandy Springs / Roswell area ‘

Temp to Hire

Primary responsibilities

  • Answer inbound calls to answer general questions as well as assist customers currently in the application process
  • Respond to digital communications via email, text, chat
  • Follow defined procedures to process loan applications

Critical skills & experience

  • Prior experience handling calls in a contact center
  • Excellent tone of voice
  • Familiarity with quality assurance
  • Listening skills & ability to display empathy towards our customers
  • Well-spoken and able to professionally respond to customers in writing
  • Detail oriented and able to follow procedures involving multiple systems
  • Well versed in Microsoft applications – primarily word, excel, outlook

Job Requirements

9

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